Program Manager

Department of Government Services; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Department of Government Services in Melbourne, VIC, is seeking a Program Manager to oversee high-level support and management of programs within the Community Programs team. You will develop and manage service agreements, monitor performance and lead staff to deliver key outcomes for Victorians and businesses.

The role requires strong stakeholder engagement, governance understanding, and strategic planning capabilities to drive service improvements and ensure compliant delivery of programs.

Qualifications

• A tertiary qualification in a relevant field would be highly regarded.
• Experience in program or project management within government or public sector preferred.
• Proven ability to develop and manage service agreements and monitor program performance.
• Strong written and verbal communication skills.
• Ability to lead and influence stakeholders.

Responsibilities

• Develop, manage, implement and finalise service agreements and monitor performance.
• Provide leadership to staff within the Community Programs team.
• Contribute to operational initiatives and strategic planning of Community Programs.

Skills

Stakeholder engagement

People management

Communication

Analytical thinking

Problem solving

Strategy thinking

Cross-functional collaboration

Education

Tertiary qualification in a relevant field

Job description

Department of Government Services - Melbourne VIC

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

The Consumer Affairs and Local Government Group

The Consumer Affairs and Local Government(CALG)groupis responsible forpolicy development;regulatory design and administration;system and program design;and the delivery of services in the best interest of Victorians. Spanning both the Consumer Affairs and Local Government portfolios, the groupidentifiesstrategic priorities, drives system and regulatory reform and coordinates DGS’ emergency management responsibilities to improve practical outcomes for the community.

The purpose of this group is to make it easier for customers and businesses to engage with government. It is accountable for strategy and policy development, regulatory design, sector support and program design and the delivery of regulatory services to – and in the best interests of – Victorians. It aims to provide consistently great customer experiences in the delivery of scalable, efficient and effective services.

Managing the delivery of services with a balance of expertise and speed, while driving the digital transformation of those services.

About the role

Reporting to the Manager, Program Engagement and Compliance, the Program Manager is responsible for high level support and management of programs administered by the Community Programs team. The Program Manager is responsible for developing, managing, implementing and finalising service agreements, monitoring service performance and the delivery of specialist programs and providing leadership to staff within the branch. The role makes a significant contribution to operational initiatives and strategic planning of the Community Programs.

Stakeholder management and people management skills are critical to success of this role.

About you

To be considered for the role, you must be able to demonstrate:

• Effective stakeholder engagement and management skills to maintain beneficial partnerships
• Diagnoses trends, obstacles and opportunities in the internal and external environment that connect to own work and teams work
• Identifies opportunities to improve services and outcomes
• Designs and implements solutions to complex problems and service challenges
• Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions
• Identifies issues in common for one or more clients or stakeholders and uses them to build mutually beneficial partnerships
• Holds self and team accountable to public sector values and agreed performance standards
• Establishes and implements actions to increase level of people engagement

Mandatory requirements

A tertiary qualification in a relevant field would be highly regarded.

This is an ongoing position

The position is only open to applicants with relevant rights to work in Australia.

For more information and the key selection criteria, please see the Position Description.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. All roles at DGS can be worked flexibly, however it may differ from role to role.