Program Manager OOHC

Rivmed; Wagga Wagga City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary sacrifice up to $30,000 grossed

Pre-tax meal and entertainment up to $

Novated leasing benefits

Long service leave entitlements

Employee Assistance Program

Training and development opportunities

Job summary

Riverina Medical & Dental Aboriginal Corporation (RivMed) seeks a Program Manager – Out of Home Care (OOHC) to lead OOHC and Aftercare operations in the Murrumbidgee region. You will supervise Caseworkers, drive practice governance, and coordinate with NSW agencies to ensure high-quality, culturally safe services for Aboriginal children and families.

You will oversee referrals, intake, caseloads and risk management, guiding complex decisions and ensuring contractual compliance while prioritising

Qualifications

• Demonstrated leadership in child, family, or Aboriginal services with OOHC knowledge.
• Experience supervising caseworkers and overseeing complex casework and risk management.
• Understanding Aboriginal culture, kinship, trauma-informed practice and cultural safety.

Responsibilities

• Provide operational leadership of OOHC and Aftercare services across the Murrumbidgee region.
• Supervise, coach and support Caseworkers, promoting accountability and professional development.
• Oversee referrals, intake, caseload management and service delivery capacity.
• Maintain high standards of casework practice, including case planning and risk assessments.
• Provide guidance on complex decisions, incidents, reporting and child protection matters.
• Monitor performance, compliance, reporting and key performance indicators.
• Support quality improvements through audits, data monitoring and staff development.
• Build partnerships with NSW DCJ, OCG and community organisations.
• Champion culturally safe, trauma-informed, strengths-based and family-led approaches.

Skills

Leadership

Stakeholder engagement

Casework supervision

Risk management

Cultural safety

Education

Bachelor of Social Work

Diploma of Community Services

Tools

Case management systems

Job description

Are you an experienced leader in child protection, out of home care or Aboriginal family services? Do you have a passion for culturally safe practice and improving outcomes for Aboriginal children and families?

RivMed is seeking a motivated and experienced Program Manager – Out of Home Care (OOHC) to provide operational leadership, practice oversight and support to our OOHC and Aftercare teams across the Murrumbidgee region.

This is an opportunity to make a genuine impact by strengthening casework practice, supporting a capable and committed workforce, and ensuring children, young people and families receive high-quality, culturally safe and responsive services.

The Role

Reporting to the Manager OOHC / Principal Officer, the Program Manager OOHC will oversee the day-to-day operations of RivMed’s Out of Home Care and Aftercare programs, supporting Caseworkers to deliver effective, culturally safe and high-quality services.

You will provide leadership across casework operations, workforce supervision, practice governance, risk management and program compliance. Working closely with internal teams, government departments and community partners, you will help ensure consistent implementation of the program and positive outcomes for Aboriginal children, young people and families.

Key responsibilities

• Provide operational leadership and oversight of OOHC and Aftercare services across the Murrumbidgee region.
• Supervise, coach and support Caseworkers, promoting accountability, professional development and a positive team culture.
• Oversee referrals, intake, case allocation, caseload management and service delivery capacity.
• Maintain high standards of casework practice, including case planning, risk assessments, safety planning, documentation and case reviews.
• Provide guidance on complex case decisions, critical incidents, mandatory reporting and child protection matters.
• Monitor program performance, contractual obligations, compliance requirements, reporting and key performance indicators.
• Support continuous quality improvement through file audits, data monitoring, practice reviews and staff development.
• Build effective partnerships with the NSW Department of Communities and Justice (DCJ), the Office of the Children's Guardian (OCG), government agencies and community organisations.
• Champion culturally safe, trauma-informed, strengths-based and family-led approaches to service delivery.
• Promote outcomes that respect Aboriginal culture, kinship systems, family connections and community strengths.

Who we are

Riverina Medical & Dental Aboriginal Corporation (RivMed) is a long-established Aboriginal Community Controlled Organisation located on Wiradjuri Country. We provide culturally appropriate medical, health and wellbeing services to Aboriginal people and families.

We are committed to community control, self-determination, and improving outcomes for children, adults and families. Through our services, we work to create meaningful change for marginalised and vulnerable members of our community.

About You(Selection Criteria)

• Preferred qualification, Batchelor of Social Work or equivalent. Minimum qualification Diploma of Community Services; or related field and equivalent relevant skills and experience
• Demonstrated leadership experience in child, family, community, or Aboriginal services, with strong knowledge of child protection, family preservation / OOHC, and early intervention service delivery.
• Experience providing practical leadership, case consultation, and oversight of complex casework and risk management.
• Demonstrated understanding of Aboriginal culture, kinship systems, trauma-informed practice, and culturally safe service delivery. Having an understanding of the experiences of past and current practices affecting Aboriginal and Torres Strait Islander families and communities is essential.
• Experience managing program operations including referrals, intake, caseloads, staffing, and service delivery outcomes.
• Knowledge of compliance, reporting, case documentation, and contractual or legislative requirements.
• Highly developed communication, stakeholder engagement, and relationship management skills, including working with government and community stakeholders.
• Current driver’s licence and willingness to travel for work, including some overnight stays.
• The ability to obtain and maintain required clearances including Working with Children Check, National Police Check and evidence of COVID-19 vaccination status.
• Aboriginality

We offer an excellent range of benefits including but not limited to:

• Full access to salary sacrifice arrangements up to a grossed-up value of $30,000
• Access up to $2,650 of pre-tax meal and entertainment expenses
• Enjoy the benefits of novated leasing, allowing you to save on tax and drive the car of your choice
• Accelerated long service leave entitlements and early access to such leave
• Access to an Employee Assistance Program, with the cost of external counselling sessions paid by the Corporation
• Excellent training and development opportunities

Applications

RivMed strongly encourages applications from Aboriginal and Torres Strait Islander people.

Please provide a copy of your up-to-date resumeand a cover letter outlining your motivation for applying, incorporating the skills, capabilities and experience you will bring to the role.

Applicants should have the ability to work effectively both independently and as part of a multidisciplinary team, demonstrate accountability and willingness to take direction and provide written reports.

Applicants must also hold a current drivers licence with an ability and willingness to travel throughout the Murrumbidgee area. (RivMed vehicles provided)

If you would like a copy of the position description or have any queries regarding this position, please contact Robbie-Lee Richards, on 0448 816 966 or email [e-mail]

Employment conditions

Employment is subject to confirmation of Aboriginality, and a clear Working with Children and Criminal Record Check anddemonstrate vaccination for Covid-19.