Program Manager OOHC

Riverina Medical & Dental Aboriginal Corporation; Wagga Wagga City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary sacrifice up to $30,000

Pre-tax meal and entertainment up to $

Novated leasing

Long service leave entitlements

Employee Assistance Program

Training and development opportunities

Job summary

Riverina Medical & Dental Aboriginal Corporation (RivMed) is seeking a Program Manager – Out of Home Care (OOHC) to lead the OOHC and Aftercare teams across the Murrumbidgee region, providing operational leadership, practice oversight and support to ensure culturally safe, high-quality services for Aboriginal children and families.

Reporting to the Manager OOHC / Principal Officer, you will guide caseworkers, manage referrals and caseloads, drive governance and compliance, and collaborate

Qualifications

• Bachelor of Social Work or Diploma in Community Services or equivalent.
• Leadership experience in child, family or Aboriginal services with OOHC knowledge.
• Experience providing leadership, case consultation and oversight of complex casework and risk management.
• Understanding Aboriginal culture, kinship, trauma-informed practice and culturally safe delivery.
• Experience managing program operations including referrals, intake, caseloads, staffing and outcomes.
• Knowledge of compliance, reporting, documentation and contractual requirements.
• Strong communication, stakeholder engagement and relationship management with government and community partners.
• Current driver’s licence and willingness to travel including overnight stays.
• Ability to obtain Working with Children Check, National Police Check and vaccination evidence.
• Aboriginality

Responsibilities

• Provide operational leadership and oversight of OOHC and Aftercare services across the Murrumbidgee region.
• Supervise, coach and support Caseworkers, promoting accountability and professional development.
• Oversee referrals, intake, caseload management and service delivery capacity.
• Maintain high standards of casework practice, including case planning, risk assessments, safety planning, documentation and reviews.
• Provide guidance on complex case decisions, critical incidents, mandatory reporting and child protection matters.
• Monitor program performance, contractual obligations, compliance requirements, reporting and KPIs.
• Support continuous quality improvement through file audits, data monitoring, practice reviews and staff development.
• Build effective partnerships with NSW DCJ, OCG, government agencies and community organisations.
• Champion culturally safe, trauma-informed, strengths-based and family-led approaches to service delivery.
• Promote outcomes that respect Aboriginal culture, kinship systems and community strengths.

Skills

Leadership

Stakeholder engagement

Communication

Risk management

Team supervision

Aboriginal cultural knowledge

Travel readiness

Clearances knowledge

Education

Bachelor of Social Work

Diploma of Community Services

Job description

Are you an experienced leader in child protection, out of home care or Aboriginal family services? Do you have a passion for culturally safe practice and improving outcomes for Aboriginal children and families?

RivMed is seeking a motivated and experienced Program Manager – Out of Home Care (OOHC) to provide operational leadership, practice oversight and support to our OOHC and Aftercare teams across the Murrumbidgee region.

This is an opportunity to make a genuine impact by strengthening casework practice, supporting a capable and committed workforce, and ensuring children, young people and families receive high-quality, culturally safe and responsive services.

The Role

Reporting to the Manager OOHC / Principal Officer, the Program Manager OOHC will oversee the day-to-day operations of RivMed’s Out of Home Care and Aftercare programs, supporting Caseworkers to deliver effective, culturally safe and high-quality services.

You will provide leadership across casework operations, workforce supervision, practice governance, risk management and program compliance. Working closely with internal teams, government departments and community partners, you will help ensure consistent implementation of the program and positive outcomes for Aboriginal children, young people and families.

Key responsibilities

• Provide operational leadership and oversight of OOHC and Aftercare services across the Murrumbidgee region.
• Supervise, coach and support Caseworkers, promoting accountability, professional development and a positive team culture.
• Oversee referrals, intake, case allocation, caseload management and service delivery capacity.
• Maintain high standards of casework practice, including case planning, risk assessments, safety planning, documentation and case reviews.
• Provide guidance on complex case decisions, critical incidents, mandatory reporting and child protection matters.
• Monitor program performance, contractual obligations, compliance requirements, reporting and key performance indicators.
• Support continuous quality improvement through file audits, data monitoring, practice reviews and staff development.
• Build effective partnerships with the NSW Department of Communities and Justice (DCJ), the Office of the Children's Guardian (OCG), government agencies and community organisations.
• Champion culturally safe, trauma-informed, strengths-based and family-led approaches to service delivery.
• Promote outcomes that respect Aboriginal culture, kinship systems, family connections and community strengths.

Who we are

Riverina Medical & Dental Aboriginal Corporation (RivMed) is a long-established Aboriginal Community Controlled Organisation located on Wiradjuri Country. We provide culturally appropriate medical, health and wellbeing services to Aboriginal people and families.

We are committed to community control, self-determination, and improving outcomes for children, adults and families. Through our services, we work to create meaningful change for marginalised and vulnerable members of our community.

About You(Selection Criteria)

• Preferred qualification, Batchelor of Social Work or equivalent. Minimum qualification Diploma of Community Services; or related field and equivalent relevant skills and experience
• Demonstrated leadership experience in child, family, community, or Aboriginal services, with strong knowledge of child protection, family preservation / OOHC, and early intervention service delivery.
• Experience providing practical leadership, case consultation, and oversight of complex casework and risk management.
• Demonstrated understanding of Aboriginal culture, kinship systems, trauma-informed practice, and culturally safe service delivery. Having an understanding of the experiences of past and current practices affecting Aboriginal and Torres Strait Islander families and communities is essential.
• Experience managing program operations including referrals, intake, caseloads, staffing, and service delivery outcomes.
• Knowledge of compliance, reporting, case documentation, and contractual or legislative requirements.
• Highly developed communication, stakeholder engagement, and relationship management skills, including working with government and community stakeholders.
• Current driver’s licence and willingness to travel for work, including some overnight stays.
• The ability to obtain and maintain required clearances including Working with Children Check, National Police Check and evidence of COVID-19 vaccination status.
• Aboriginality

We offer an excellent range of benefits including but not limited to:

• Full access to salary sacrifice arrangements up to a grossed-up value of $30,000
• Access up to $2,650 of pre-tax meal and entertainment expenses
• Enjoy the benefits of novated leasing, allowing you to save on tax and drive the car of your choice
• Accelerated long service leave entitlements and early access to such leave
• Access to an Employee Assistance Program, with the cost of external counselling sessions paid by the Corporation
• Excellent training and development opportunities

Applications

RivMed strongly encourages applications from Aboriginal and Torres Strait Islander people.

Employment conditions

Employment is subject to confirmation of Aboriginality, and a clear Working with Children and Criminal Record Check anddemonstrate vaccination for Covid-19.