Program Manager, Mental Health & AOD Services

Mission Australia; Broken Hill; On-site; AUD 106,000 - 130,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Professional development

Flexible leave options

Counselling and chaplaincy support

Volunteer opportunities

Extra leave including special days

Job summary

Mission Australia, Broken Hill, NSW, is seeking an experienced Program Manager to lead Adult and Youth AOD and Commonwealth Psychosocial Support programs across the Far West. You will oversee multidisciplinary teams, build partnerships, and ensure services are person‑centred and outcomes‑driven.

This role requires robust leadership, budgeting and compliance experience, with a deep understanding of remote NSW communities.

Qualifications

• Relevant tertiary qualification combined with substantial experience in community, health, human services or a related field.
• Demonstrated experience within mental health and Alcohol and Other Drugs (AOD) services, with the ability to lead teams working with people with complex support needs.
• Strong people leadership skills, with demonstrated experience coaching, developing and supporting multidisciplinary teams.
• Sound understanding of psychosocial support, recovery‑oriented and person‑centred approaches.
• Experience leading programs within a complex community service environment while achieving service outcomes, contractual requirements and KPIs.
• Strong understanding of Far West NSW communities, including the opportunities and challenges associated with delivering services across regional communities.
• Demonstrated ability to establish trusted relationships and collaborate effectively with community organisations, health services and other key stakeholders.
• Strong communication and interpersonal skills, with the ability to lead through change, navigate complexity and address issues constructively.
• Experience managing budgets, resources, reporting, risks and compliance requirements.
• Current NSW Driving Licence

Responsibilities

• Lead, support and develop multidisciplinary teams delivering Adult and Youth AOD and Commonwealth Psychosocial Support services across Broken Hill and Dareton.
• Provide values‑led leadership, coaching and supervision that builds a capable, engaged and accountable team.
• Oversee case work and peer‑led service delivery, ensuring services are person‑centred, culturally responsive and focused on positive client outcomes.
• Ensure programs meet contractual requirements, funding guidelines, quality frameworks, KPIs and organisational policies.
• Foster safe, consistent and high‑quality practice across services supporting people experiencing mental health, psychosocial and AOD challenges.
• Build and maintain strong partnerships with local health providers, community organisations, referral partners and other stakeholders across Far West NSW.
• Use a strong understanding of Broken Hill, Dareton and Far West communities to support locally responsive service delivery.
• Monitor program performance, identify risks and opportunities, and drive continuous improvement across the services.
• Manage program resources, budgets and expenditure responsibly while maintaining effective service delivery.
• Champion a culture of safety, inclusion, collaboration and client focus, ensuring children and young people accessing services are supported within a child‑safe environment.

Skills

People leadership

Program management

Mental health experience

AOD experience

Stakeholder engagement

Budget management

Communication skills

Education

Tertiary qualification in relevant field

Job description

Mission Australia, Broken Hill, NSW, is seeking an experienced Program Manager to lead Adult and Youth AOD and Commonwealth Psychosocial Support programs across the Far West. You will oversee multidisciplinary teams, build partnerships, and ensure services are person‑centred and outcomes‑driven.

This role requires robust leadership, budgeting and compliance experience, with a deep understanding of remote NSW communities.