Senior Manager, Home & Community Care Operations

Quality Health Care

Georges River

On-site

AUD 120,000 - 160,000

Full time

13 days ago

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Job summary

Quality Health Care is seeking an experienced Manager - Home & Community Care (Non-Clinical) to lead the operational, commercial and service performance of our Home and Community Care division. Reporting to the CEO, you will guide Care Coordinators and Support Workers and take responsibility for client services, workforce planning and governance.

This senior role focuses on people leadership, quality and financial sustainability, shaping referrals and growth while ensuring compliance with aged

Qualifications

5+ years' experience as an Operations Manager or similar senior role.
Strong background in Home Care, Community Services, Disability, Aged Care.
Experience managing day-to-day operations in a care or service organisation.
Solid understanding of the Aged Care and NDIS environments.
Experience monitoring budgets, revenue, labour costs or service margins.
Knowledge of quality, risk, safeguarding and compliance requirements.
Strong written and verbal communication skills.
A qualification in business/health/management is well regarded.

Responsibilities

Lead day-to-day Home and Community Care operations and provide leadership to Care Coordinators and Support Worker teams.
Monitor client activity, service hours, workforce utilisation and operational performance.
Ensure services are responsive, reliable, person-centred and financially sustainable.
Oversee client intake, onboarding, service commencement and ongoing service coordination.
Monitor client satisfaction, service continuity, cancellations and unresolved service issues.
Partner with HR to drive Support Worker recruitment, onboarding efficiency and workforce planning.
Maintain sufficient workforce capacity to meet current demand and planned growth.
Oversee quality, risk, safeguarding, incidents, complaints and corrective actions.
Support accreditation, regulatory review and continuous improvement.
Monitor revenue, labour costs, utilisation, travel costs and service margins.
Identify opportunities to improve productivity, margin and service efficiency.
Build referral, funding-body and customer relationships and support tenders, proposals and new service development.
Prepare operational dashboards and performance reports and use data to identify trends, emerging risks and opportunities.