Program Management

Tata Communications Transformation Services (TCTS); Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Tata Communications Transformation Services (TCTS) in Sydney seeks a Business Analyst Lead for Network Experience to bridge business priorities with technology capabilities. You will lead use-case identification, translate requirements, and act as the technology business partner to senior stakeholders.

You will drive cross-functional forums, shape the Network Experience roadmap, and champion adoption and value realisation from prioritized use cases.

Qualifications

• Proven experience bridging business priorities with technology capabilities.
• Excellent communication skills and ability to translate business needs into technical requirements.
• Experience coordinating across product, network, and customer-care functions.

Responsibilities

• Engage with Customer Care, Product and Network stakeholders to understand priorities and pain points.
• Lead use-case identification and prioritization based on business value and feasibility.
• Translate business requirements into clear technology capabilities and solution requirements.
• Act as the technology business partner to senior business stakeholders.
• Facilitate and drive cross-functional business, product, network and technology forums.
• Identify opportunities across Residential and Mobile Network Experience.
• Shape the Network Experience roadmap aligned to business priorities.
• Drive adoption and value realisation from prioritised use cases.
• Influence stakeholders and bring clarity to priorities, decisions, dependencies and outcomes.
• Bring exceptional communication, facilitation and stakeholder management skills.

Skills

Stakeholder management

Business analysis

Requirements gathering

Communication

Strategic thinking

Cross-functional collaboration

Roadmap planning

Value realisation

Job description

Business Analyst Lead – Network Experience

Location : Sydney

Duration : 12 months

We are looking for a Business Engagement Lead to bridge business priorities and technology capabilities across Network Experience platforms and use cases.

Key responsibilities:

• Engage with Customer Care, Product and Network stakeholders to understand priorities and pain points.
• Lead use-case identification and prioritization based on business value and feasibility.
• Translate business requirements into clear technology capabilities and solution requirements.
• Act as the technology business partner to senior business stakeholders.
• Facilitate and drive cross-functional business, product, network and technology forums.
• Identify opportunities across Residential and Mobile Network Experience.
• Shape the Network Experience roadmap aligned to business priorities.
• Drive adoption and value realisation from prioritised use cases.
• Influence stakeholders and bring clarity to priorities, decisions, dependencies and outcomes.
• Bring exceptional communication, facilitation and stakeholder management skills.
• The ideal candidate combines strong business acumen with technology understanding and can confidently operate between business and technical teams.
• This is a business engagement and value-realisation role — not a pure project management or technical delivery role.