Program Facilitator

BUSY At Work; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Retail discounts

Fitness Passport

Impactful work

EAP & wellbeing app

Job summary

BUSY At Work is seeking a Program Facilitator for Townsville City. You will mentor participants, coordinate workshops, and connect youth with work experience and employment opportunities.

Join a supportive team in a 10-month full-time fixed-term role, focusing on Certificate I in Construction pathways and positive outcomes for young women and diverse learners.

Qualifications

• 2+ years’ experience in youth engagement, mentoring or community services.
• Blue Card and National Police Check required; open driver’s licence.
• Desirable qualifications in Social Work, Youth Work, Community Services, or VET.

Responsibilities

• Develop individualized action plans for participants.
• Facilitate program activities and workshops.
• Coordinate work experience and employment opportunities.
• Liaise with employers and employment service providers to identify pathways.
• Maintain accurate participant records and documentation.

Skills

Rapport building

Stakeholder engagement

Education

Social Work / Youth Work / Community Services / VET qualifications

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Join The BUSY Group and be part of a program that changes lives.

The Young Women in Construction program is a Skilling Queenslanders for Work - Get Set for Work initiative designed to support young women aged 15 to 24 who are at risk of disengaging from education, experiencing unemployment, or facing barriers that may increase their risk of involvement with the youth justice system.

Through a supportive and engaging environment, participants build confidence, resilience, life skills, and job readiness while exploring careers within the construction and trades industries. As part of the program, each participant will be enrolled in a Certificate I in Construction, gaining nationally recognised skills and industry knowledge to help prepare them for further training, apprenticeships, traineeships, and employment opportunities.

The program helps young women overcome barriers, achieve accredited training outcomes, and develop clear pathways into high-demand industries, creating brighter futures and long-term career opportunities.

A bit about the role...

As a Program Facilitator, you will provide individual mentoring and coordinate group-based workshops to support participants in overcoming barriers and achieving their personal, training, and employment goals. You will build strong relationships with community organisations, Registered Training Organisations (RTOs), employers, and industry partners to encourage participant engagement and positive outcomes.

Key responsibilities include developing individualised action plans, facilitating program activities, coordinating work experience and employment opportunities, and liaising with employers and employment service providers to identify suitable pathways for participants. You will also maintain accurate participant records and documentation, ensuring compliance with contractual, funding, and organisational requirements.

Through a participant-focused approach, you will empower individuals to build confidence, develop skills, and successfully transition into education, training, or employment.

This is a full time-fixed term, 10 months contract role based in Townsville City.

• BUSY Benefits program-retaildiscountsand access to Fitness Passport


• Enjoy work that genuinelyimpactslives


• Employee Assistance Programwith Sonder Wellbeing App

A bit about you…

• Desirable qualifications in Social Work, Youth Work, Community Services, or VET


• 2+ years’ experience in youth engagement, mentoring, or community services


• Ability to build rapport with young people and stakeholders


• Knowledge of VET pathways and education systems


• Blue Card, National Police Check, and open driver’s licence required

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People,veterans, people from culturally diverse backgrounds and people with disabilities.