Program Director

HCL Australia Services Pty Ltd; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Virtual-first work environment

Global opportunities

Comprehensive benefits

Job summary

HCL Australia Services Pty Ltd seeks an experienced IT Program Director to lead large-scale Transformation initiatives across Infrastructure, Tools, Service Management and AI solutions. This role requires strong delivery leadership, executive stakeholder engagement, and the ability to drive multi-workstream programs to measurable business outcomes from Melbourne.

You will mentor program managers, manage budgets and P&L considerations, and ensure alignment with contractual obligations and

Qualifications

• 18+ years of Project/Program Management experience including large IT transformations.
• Experience leading global, cross-functional teams and multiple workstreams.
• Strong command of scope, milestones, baselines, RAID, change control, financials, benefits tracking.

Responsibilities

• Lead end-to-end delivery of large IT transformation programs across infrastructure and applications.
• Manage scope, schedules, budgets, resources, risks and dependencies, delivering benefits.
• Provide executive reporting and decision support to CXO stakeholders; drive governance and steering committees.

Skills

Program leadership

Stakeholder management

Cross-functional teams

Budget management

People leadership

Education

PMP certification

PgMP/PRINCE2/SAFe

Tools

ServiceNow

Power BI

MS Co-Pilot / Claude

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

Program Director

Location

Melbourne

Employment Type

Contract - Full time

ROLE OVERVIEW

We are seeking an experienced IT Program Director to lead large-scale Transformation initiatives across Infrastructure, Tools, Service Management and AI solutions / Agentic deployments. The role requires strong delivery leadership, executive stakeholder engagement, commercial awareness, and the ability to drive complex, multi-workstream programs to measurable business outcomes.

Key Responsibilities

• Lead end-to-end delivery of complex Transformation programs across Infrastructure and Applications.
• Manage scope, schedules, budgets, resources, risks, dependencies, milestones, deliverables, and benefits realization.
• Track performance against agreed baselines and drive timely corrective actions.
• Ensure delivery aligns with contractual commitments, business objectives, and governance standards.

Stakeholder & Executive Management

• Build trusted relationships across customers, partners, vendors, and internal teams.
• Provide clear program reporting, strategic recommendations, and decision support to CXO-level stakeholders.
• Lead steering committees, governance reviews, and stakeholder workshops.
• Lead and motivate geographically distributed, cross-functional teams.
• Create a culture of accountability, collaboration, innovation, and continuous improvement.
• Mentor program and project Managers, remove delivery roadblocks.
• Manage program budgets, forecasts, resource plans, financial performance, and P&L considerations.
• Understand and manage Statements of Work, contractual obligations, commercial constructs, and change requests.
• Support regional RFP, RFI, and RFQ responses, solution workshops, effort estimates, staffing plans, and proposal development.

Digital, Agile & AI-Enabled Delivery

• Promote Agile, Waterfall, and Hybrid delivery practices appropriate to the engagement.
• Apply GenAI and automation to improve planning, reporting, governance, risk analysis, knowledge management, and team productivity.
• Stay current with emerging technologies, delivery methods, and industry trends.

Required Experience & Knowledge

• 18+ years of Project and Program Management experience, including leadership of large-scale IT Transformation programs.
• Proven experience managing global, cross-functional teams and multiple concurrent workstreams.
• Strong command of project fundamentals including scope, deliverables, milestones, baselines, critical paths, RAID, change control, financials, and benefits tracking.
• Sound understanding of Infrastructure Services including tools & automation, AI agentic solutions, and IT Service Management.
• Understanding of enterprise Applications, ERP and non-ERP solutions, SDLC, application modernization, and integration programs.
• Industry and domain awareness across diverse enterprise environments.

Tools & Delivery Methods

Platforms & Reporting ServiceNow, Power BI, MS Co-Pilot / Claude for project management

Ways of Working Agile, Waterfall and Hybrid delivery methods

Qualifications

MANDATORY PMP® certification PREFERRED AI / GenAI certifications, PgMP, PRINCE2, SAFe, Scrum Master, ITIL, or relevant Cloud certification.

Governance, Risk & Reporting

Team Leadership & Coaching

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues across the globe

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

We offer comprehensive benefits for all employees

We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.