Program Delivery Support Officer

Department of Energy, Environment and Climate Action; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

The Department of Energy, Environment and Climate Action seeks a Program Delivery Support Officer to administer forestry and fibre industry grant programs in a flexible Victoria location. You will manage grants, support data collection, engage stakeholders and help deliver reporting to support program decisions.

Reporting to the Manager, Workforce and Landholder Program Delivery, you will use GEMS and CRM systems and Power BI to develop dashboards and track program performance.

Qualifications

• High-level experience in grant program administration and delivery (applicant case management, contracting, monitoring, payments, acquittal and records management).
• Proficient in using database/CRM systems to maintain records, manage workflows and support reporting (GEMS and others).
• Experience with reporting and data visualization tools (Power BI) to develop dashboards and present insights for monitoring and decision-making.
• Understanding of workforce, business and community transition responses and plantation programs and their objectives.

Responsibilities

• Administer grant programs and provide applicant case management.
• Engage with stakeholders and maintain accurate program records.
• Support data analysis and reporting to inform decision-making.

Skills

Grant program administration

Stakeholder engagement

Data analysis & reporting

Project delivery

Tools

GEMS

Power BI

CRM systems

Job description

1d ago , from Victorian Department of Energy and Climate Action

We are seeking a highly motivated individual with strong project delivery, technical, organisational and communication skills to support the administration and delivery of forestry and fibre industry programs.

Reporting to the Manager, Workforce and Landholder Program Delivery, the Program Delivery Support Officer will work as part of the delivery team to administer grant programs, provide applicant case management, engage with stakeholders, maintain accurate program records and support data analysis and reporting.

The successful candidate will demonstrate high-level organisational, planning and technical capability, together with strong stakeholder engagement skills. They will work effectively as part of a collaborative and responsive team, apply their experience in grant administration and associated systems, and use GEMS and other database or customer relationship management systems, together with reporting tools such as Power BI, to support effective program delivery, reporting and decision-making.

Specialist/Technical Expertise/Qualifications

• High-level applied experience in grant program administration and delivery, including applicant case management, assessment, contracting, monitoring, payments, acquittal and records management.
• Well-developed proficiency in the use of GEMS, together with experience using database and/or customer relationship management systems to maintain records, manage workflows and support reporting.
• Demonstrated experience in the practical application of reporting and data visualisation tools, such as Power BI, to develop dashboards, analyse program performance and present clear insights that support monitoring, decision-making and continuous improvement.
• Demonstrated understanding of workforce, business and community transition responses and plantation programs, including their objectives and stakeholder environment.

This is a fixed term position available for a period of 3 years. The work location for this position is flexible within Victoria with hybrid work arrangements available.

Please refer to the Key Selection Criteria provided in the , including the mandatory requirements.

Applications close 11.59pm on Sunday, 08 November 2026.

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact ***************@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us.