Program Delivery Support Officer

Department-of-Energy,-Environment-and-Climate-Action; Victoria; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Job sharing

Job summary

Department of Energy, Environment and Climate Action seeks a Program Delivery Support Officer to support grant administration, stakeholder engagement and data reporting. You will manage applicant cases, maintain records in GEMS and related systems, and help prepare dashboards and reports using Power BI to inform decision making.

Based in Victoria with hybrid work options, the role focuses on delivering forestry and fibre programs over a fixed three-year term through collaborative teamwork and

Qualifications

• High-level applied experience in grant program administration and delivery, including applicant case management, assessment, contracting, monitoring, payments, acquittal and records management.
• Well-developed proficiency in GEMS and CRM systems to maintain records, manage workflows and support reporting.
• Experience using reporting and data visualisation tools (Power BI) to develop dashboards and present insights for monitoring and decision‑making.
• Understanding of workforce, business and community transition and plantation programs.

Responsibilities

• Administer grant programs and manage applicant cases.
• Engage with stakeholders and maintain program records.
• Support data analysis, reporting and decision‑making with Power BI and related tools.

Skills

Grant program administration

Case management

Stakeholder engagement

Data analysis

Power BI

CRM systems

Reporting

Organisational skills

Education

Public sector program delivery qualification

Tools

GEMS

Database/CRM systems

Job description

We are seeking a highly motivated individual with strong project delivery, technical, organisational and communication skills to support the administration and delivery of forestry and fibre industry programs.

Reporting to the Manager, Workforce and Landholder Program Delivery, the Program Delivery Support Officer will work as part of the delivery team to administer grant programs, provide applicant case management, engage with stakeholders, maintain accurate program records and support data analysis and reporting.

The successful candidate will demonstrate high-level organisational, planning and technical capability, together with strong stakeholder engagement skills. They will work effectively as part of a collaborative and responsive team, apply their experience in grant administration and associated systems, and use GEMS and other database or customer relationship management systems, together with reporting tools such as Power BI, to support effective program delivery, reporting and decision‑making.

Specialist/Technical Expertise/Qualifications

• High-level applied experience in grant program administration and delivery, including applicant case management, assessment, contracting, monitoring, payments, acquittal and records management.
• Well-developed proficiency in the use of GEMS, together with experience using database and/or customer relationship management systems to maintain records, manage workflows and support reporting.
• Demonstrated experience in the practical application of reporting and data visualisation tools, such as Power BI, to develop dashboards, analyse program performance and present clear insights that support monitoring, decision‑making and continuous improvement.
• Demonstrated understanding of workforce, business and community transition responses and plantation programs, including their objectives and stakeholder environment.

This is a fixed term position available for a period of 3 years. The work location for this position is flexible within Victoria with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description , including the mandatory requirements.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact [e-mail] .

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us .

Applications close 11.59pm on Sunday, 08 November 2026.

All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.

Applications close Sunday 8 November 2026 at 11.59pm