Program Delivery Officer

Griffith University; Brisbane; On-site; AUD 95,000 - 101,000; Full time

Benefits offered by this job

Learning and development opportunities

Hybrid work options with on-site and W

Salary packaging options

Supportive work environment

Leave entitlements including parental

Job summary

Griffith University invites applications for a Program Delivery Officer within the Online Strategy Unit (OSU) based at the Logan campus. You will coordinate core delivery elements to ensure high-quality online education experiences for Griffith Go programs and support student outcomes.

You will work across multiple locations and contribute to continuous improvement of academic administration, leveraging learning analytics to support student success and retention.

Qualifications

• Hold a degree with subsequent relevant experience in student program support/engagement/success (preferably for online students) and/or an equivalent combination of education/training.

Responsibilities

• Provide student learning administration
• Support student outcomes and success
• Respond to learning-related enquiries
• Coordinate student learning analytics and use data to support student progress and reporting
• Contribute to continuous improvement of academic administration

Skills

Student support

Learning analytics

Enquiries handling

Education

Degree with relevant online student program experience

Job description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You'll find we're about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you'll achieve them.

Why?Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

About the opportunity

Located within the Provost portfolio, the Online Strategy Unit(OSU)drivesthe creation and implementation of a transformative vision for online education programming through strategic leadership and oversight of the growth and expansion of the University's online learning programs.

Building on Griffith's already well-recognised synchronous and hybrid online offerings, the Unitisdevelopinga suite of degrees in partnership with all Academic Groups for delivery in a cutting edge, high quality, technology-enabled and student-focused learning design model.

Key Responsibilities

We are seeking a proactive and student-focused Program Delivery Officer to support the successful delivery of Griffith Go programs. In this role, you will help ensure a high-quality experience for students by coordinating key elements of program delivery, including:

• Providing student learning administration
• Supporting student outcomes and success
• Responding to learning-related enquiries
• Coordinating student learning analytics and leveraging data to provide effective student support, interventions, and comprehensive reporting.

You will play a critical role in supporting student retention and achievement by providing timely, expert responses to student enquiries and using learning analytics to track progress, identify risks, and engage relevant stakeholders in supporting student success.

The Program Delivery Officer also contributes to continuous improvement initiatives, helping to enhance academic administration through innovative and responsive work practices.

About you

• Hold a degree with subsequent relevant experience in student program support/engagement/success (preferably for online students), or an equivalent combination of relevant experience and/or education/training.

What we can offer

This is a continuing opportunity based at the Logan campus.As Griffith is a multi-site University you may be required to work across other locations.

Griffith University's sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

HEW 6 - Base range - $94,966.18 - $101,295.51 + 17% super. Full package range - $111,110.42 - $118,515.75.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives - on campus Gym facilities

At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page.We are committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith's Modern Slavery Policy.