Program Delivery Officer

Griffithuniversity; Brisbane; On-site; AUD 95,000 - 101,000; Full time

Benefits offered by this job

Learning and Development opportunities

Hybrid work options

Salary packaging options

Parental leave

Wellbeing initiatives

Internal mobility

Health discounts

Job summary

Griffith University, Logan campus, is seeking a proactive Program Delivery Officer to support Griffith Go programs. You will coordinate key elements of program delivery, deliver high-quality student experiences, and respond to learning inquiries.

Responsibilities include student learning administration, engagement strategies, analytics-driven reporting, and continuous improvement of academic administration across campuses.

Qualifications

• Degree with relevant experience in student program support/engagement/success.

Responsibilities

• Providing student learning administration
• Implementing student engagement strategies
• Supporting student outcomes and success
• Responding to learning-related enquiries
• Coordinating student learning analytics and leveraging data to provide effective student support, interventions, and comprehensive reporting.
• Contributing to continuous improvement of academic administration with innovative work practices.

Skills

Student support

Learning analytics

Data reporting

Student engagement

Education

Degree with experience in student programs

Job description

About the opportunity

Located within the Provost portfolio, the Online Strategy Unit (OSU) drives the creation and implementation of a transformative vision for online education programming through strategic leadership and oversight of the growth and expansion of the University's online learning programs.

Building on Griffith's already well-recognised synchronous and hybrid online offerings, the Unit is developing a suite of degrees in partnership with all Academic Groups for delivery in a cutting edge, high quality, technology-enabled and student-focused learning design model.

Key Responsibilities

We are seeking a proactive and student-focused Program Delivery Officer to support the successful delivery of Griffith Go programs. In this role, you will help ensure a high-quality experience for students by coordinating key elements of program delivery, including:

• Providing student learning administration
• Implementing student engagement strategies
• Supporting student outcomes and success
• Responding to learning-related enquiries
• Coordinating student learning analytics and leveraging data to provide effective student support, interventions, and comprehensive reporting.

You will play a critical role in supporting student retention and achievement by providing timely, expert responses to student enquiries and using learning analytics to track progress, identify risks, and engage relevant stakeholders in supporting student success.

The Program Delivery Officer also contributes to continuous improvement initiatives, helping to enhance academic administration through innovative and responsive work practices.

About you

Hold a degree with subsequent relevant experience in student program support/engagement/success (preferably for online students), or an equivalent combination of relevant experience and/or education/training.

What we can offer

This is a continuing opportunity based at the Logan campus. As Griffith is a multi-site University you may be required to work across other locations.

Griffith University's sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary

HEW 6 - Base range - $94,966.18 - $101,295.51 + 17% super. Full package range - $111,110.42 - $118,515.75.

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives - on campus Gym facilities

At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith's Modern Slavery Policy .