Client-Centric Admin & Program Logistics Coordinator

Sharp and Carter; Sydney; On-site; AUD 65,000 - 76,000; Full time

Job summary

Sharp and Carter is seeking an Administration & Customer Service Coordinator to join a national professional body. You will act as the point of contact for members, learners and facilitators, managing end-to-end logistics across face-to-face, online and off-site programs in a predominantly office-based role.

You will collaborate with internal teams and stakeholders to ensure delivery excellence, quality assurance and timely communications, while handling CRM updates, invoicing and WHS checks as

Qualifications

• Minimum 3 years’ experience in customer-facing role.
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants.
• Polished presentation.
• Comfortable presenting information to groups and supporting virtual delivery platforms.
• Highly organised, with excellent planning, prioritisation and time-management skills.
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms.

Responsibilities

• Coordinate and host delivery of face-to-face, online and hybrid programs with a professional participant experience.
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel, agendas and communications.
• Serve as main contact for members, clients, learners and facilitators from registration through completion.
• Monitor inboxes and channels, resolve or escalate queries with sound judgement.
• Partner with internal teams to ensure readiness, QA and timely distribution of course notes and communications.
• Support CRM updates, purchase orders, invoicing, WHS checks and office services as required.
• Provide backup support to Office & Guest Services for front-of-house excellence.
• Maintain high standards of presentation and member-centric service.

Skills

Customer-facing

Stakeholder engagement

Presentation skills

Group presenting

Organisational skills

Digital literacy

Online learning tools

Virtual delivery platforms

Tools

CRM systems

Online learning platforms

Video conferencing tools

Job description

Administration & Customer Service Coordinator

Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.

You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.

About the Role
You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.

You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.

This position is predominantly office-based (minimum four days per week), Monday to Friday, with occasional off-site delivery depending on program schedules.

Key Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.

You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.

About the Role
You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.

You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.

This position is predominantly office-based (minimum four days per week), Monday to Friday, with occasional off-site delivery depending on program schedules.

Key Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Key Selection Criteria

• Minimum 3 years’ experience in customer-facing role
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants
• Polished presentation
• Comfortable presenting information to groups and supporting virtual delivery platforms
• Highly organised, with excellent planning, prioritisation and time-management skills
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms

If this sounds like you, please apply today!

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