Events & Reservation Coordinator

Gumbuya World; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Park access

Team discounts

Development opportunities

Job summary

Gumbuya World in Victoria is seeking an energetic Events & Reservations Coordinator to deliver memorable experiences across the park. You will manage weddings, corporate functions, school excursions and major park activations from enquiry to delivery.

You'll build strong relationships with guests, clients and suppliers, coordinate bookings and logistics, and support hospitality operations to ensure exceptional guest journeys. Weekend and holiday availability is required.

Qualifications

• Experience in events, tourism, hospitality, customer service or function coordination.
• Strong administration, organisation and communication skills.
• Ability to coordinate bookings, reservations and event logistics.
• Victorian RSA (essential).
• Working With Children Check, First Aid and CPR, or willingness to obtain.
• Experience with booking systems and reservations processes is advantageous.

Responsibilities

• Coordinate events, functions, group bookings and reservations from enquiry through to delivery.
• Build strong relationships with guests, clients, suppliers and internal teams.
• Manage event logistics, staffing requirements and operational planning.
• Support hospitality operations and event service delivery.
• Ensure exceptional guest experiences throughout every stage of the journey.
• Assist with bookings, invoicing, payments, reporting and event administration.
• Be involved in exciting seasonal events, festivals and major park activations.
• Work collaboratively across multiple departments to deliver seamless experiences.
• Help showcase Gumbuya World as one of Victoria's leading tourism and entertainment destinations.

Skills

Event coordination

Customer service

Organisational skills

Communication

Education

Victorian RSA

First Aid/CPR

Working With Children Check

Tools

Booking systems

Job description

Events & Reservations Coordinator

Create Memories. Deliver Experiences. Be Part of the Adventure.

Do you love bringing people together, creating unforgettable moments, and making every guest feel special?

At Gumbuya World, we're looking for an energetic and organized Events & Reservations Coordinator to help deliver memorable experiences across our park. From weddings and corporate functions to senior groups, birthday celebrations, school excursions, special events and major park activations, you'll play a key role in turning great ideas into extraordinary experiences.

No two days are the same. One day you'll be coordinating a wedding, the next you'll be supporting a major park event, assisting with group bookings, or helping guests plan their perfect day out.

If you're passionate about people, thrive in a fast-paced environment, and enjoy creating memories that last a lifetime, we'd love to hear from you.

What You'll Be Doing

• Coordinate events, functions, group bookings and reservations from enquiry through to delivery.




• Build strong relationships with guests, clients, suppliers and internal teams.




• Manage event logistics, staffing requirements and operational planning.




• Support hospitality operations and event service delivery.




• Ensure exceptional guest experiences throughout every stage of the journey.




• Assist with bookings, invoicing, payments, reporting and event administration.




• Be involved in exciting seasonal events, festivals and major park activations.




• Work collaboratively across multiple departments to deliver seamless experiences.




• Help showcase Gumbuya World as one of Victoria's leading tourism and entertainment destinations.

The Ideal Candidate

We're looking for someone who is:

• Friendly, energetic and genuinely enjoys engaging with people.




• Passionate about creating memorable experiences and special moments for guests.




• Highly organised with excellent attention to detail.




• Confident juggling multiple priorities in a fast-paced environment.




• Adaptable, proactive and happy to jump in wherever needed.




• A strong communicator who builds positive relationships with ease.




• Solutions-focused and able to think on their feet.




• Excited by tourism, entertainment, hospitality and events.




• Available to work weekends, public holidays, school holiday periods and occasional evenings, when many of our events take place.




• Adventurous in spirit and enthusiastic about being part of a unique theme park environment.

Skills & Experience

• Experience in events, tourism, hospitality, customer service or function coordination.




• Strong administration, organisation and communication skills.




• Ability to coordinate bookings, reservations and event logistics.




• Experience delivering exceptional customer service.




• Victorian RSA (essential).




• Working With Children Check, First Aid and CPR, or willingness to obtain.




• Experience in hospitality, barista, bar service or food and beverage operations is highly regarded.




• Experience with booking systems and reservations processes is advantageous.

Why Join Gumbuya World?

• Work in one of Victoria's most unique tourism, wildlife and entertainment destinations.




• Be part of a passionate, supportive and fun team culture.




• Enjoy a diverse role where every day brings something different.




• Contribute to exciting events, festivals and guest experiences throughout the year.




• Staff benefits including park access, team discounts and development opportunities.




• Career growth and progression within a growing business.

Ready to Create Unforgettable Experiences?

If you love people, enjoy creating memorable events, and want to be part of an exciting and fast-paced environment where every day is an adventure, we'd love to hear from you.

Join the team at Gumbuya World and help create memories that last a lifetime.