Professional Setup & Polish for Customer Support Operations

BotDigit Inc.; Australia; À distance; AUD 34 000 - 69 000; Plein temps

Résumé du poste

BotDigit Inc. in Australia is seeking an experienced freelancer to lead Customer Support Operations with clear project requirements and ready assets. You will own the delivery and ensure milestones are met with clean, reliable outputs.

The role emphasizes asynchronous communication, direct workspace updates, and a focus on quality control, ticket triage, and customer satisfaction. You will coordinate discovery, initial work, progress reviews, and final handoff of all assets to complete the

Qualifications

• Proven experience with Zendesk and Intercom.
• Strong ticket triage and customer support delivery.
• Ability to communicate asynchronously.

Responsabilités

• Discovery, Initial Work & Progress Review: Initial scoping review and first deliverable submitted for feedback.
• Completion, Review & Final Handoff: Incorporating review feedback, final quality check, and delivery of all assets.

Connaissances

Zendesk

Intercom

Customer Support

Ticket Triage

Description du poste

We are looking for an experienced freelancer to help with Customer Support Operations. We have clear project requirements, existing assets ready to share, and need a qualified professional who can take ownership and deliver clean results.

We need someone with proven domain experience to ensure deliverables meet industry standards and can be completed on schedule.

Key Deliverables

• Discovery, Initial Work & Progress Review: Initial scoping review and first deliverable submitted for feedback.
• Completion, Review & Final Handoff: Incorporating review feedback, final quality check, and delivery of all assets.

Requirements

• Demonstrated experience with Zendesk, Intercom, Customer Support, Ticket Triage
• Async communication preferred with milestone check-ins.
• Direct, prompt communication through workspace messaging.