Customer Support Operations Specialist: Setup & Polish

BotDigit Inc.; Australia; À distance; AUD 34 000 - 69 000; Plein temps

Résumé du poste

BotDigit Inc. in Australia is seeking an experienced freelancer to lead Customer Support Operations with clear project requirements and ready assets. You will own the delivery and ensure milestones are met with clean, reliable outputs.

The role emphasizes asynchronous communication, direct workspace updates, and a focus on quality control, ticket triage, and customer satisfaction. You will coordinate discovery, initial work, progress reviews, and final handoff of all assets to complete the

Qualifications

• Proven experience with Zendesk and Intercom.
• Strong ticket triage and customer support delivery.
• Ability to communicate asynchronously.

Responsabilités

• Discovery, Initial Work & Progress Review: Initial scoping review and first deliverable submitted for feedback.
• Completion, Review & Final Handoff: Incorporating review feedback, final quality check, and delivery of all assets.

Connaissances

Zendesk

Intercom

Customer Support

Ticket Triage

Description du poste

BotDigit Inc. in Australia is seeking an experienced freelancer to lead Customer Support Operations with clear project requirements and ready assets. You will own the delivery and ensure milestones are met with clean, reliable outputs.

The role emphasizes asynchronous communication, direct workspace updates, and a focus on quality control, ticket triage, and customer satisfaction. You will coordinate discovery, initial work, progress reviews, and final handoff of all assets to complete the