Productivity and Improvement Coordinator

Peel; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12% employer superannuation

Salary packaging options

Flexible working arrangements

Generous leave entitlements

Job summary

The Department of Transport and Major Infrastructure (DTMI) in Western Australia is seeking a Productivity and Improvement Coordinator to drive customer service improvements and productivity programs across the Customer Service Delivery directorate. You will identify opportunities, coordinate new processes and partner with subject matter experts to embed sustainable change.

You will collaborate with data analytics teams to spot trends, contribute to briefing notes and business cases, and support

Qualifications

• Experience implementing process improvements across an organisation.
• Ability to influence stakeholders to embed business change.
• Ability to train others to develop capability in productivity and customer improvement.
• Strong communication skills to inform stakeholders about improvement plans.
• Well-developed analytical skills to identify opportunities and embed change.

Responsibilities

• Coordinate and support delivery of customer service and productivity initiatives across the Customer Service Delivery directorate.
• Identify opportunities for business improvement and embed new processes.
• Collaborate with stakeholders and SMEs to drive sustainable change.
• Work with data/analytics to identify trends and costings.
• Contribute to briefing notes and business cases.

Skills

Process improvement

Stakeholder management

Training & coaching

Analytical thinking

Communication

Job description

Use your business improvement expertise to support improved Customer Service and Productivity benefits

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation and leaders in providing safe, accessible, sustainable and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are seeking an experienced Productivity and Improvement Coordinator to coordinate and support the delivery of Customer Service and productivity initiatives across the Customer Service Delivery directorate.

In this role, you will identify opportunities for business improvement, coordinate the implementation of new processes and service delivery approaches, and work with key stakeholders and subject matter experts to embed sustainable business change. You will collaborate with data and analytics teams to identify trends and costings, contribute to briefing notes and business cases, and support team members to build a culture of continuous improvement.

For further information about the role, please review the attached Job Description Form (JDF) or contact George Gerovasilis, Productivity and Improvement Program Manager on 0491741821 or email to [e-mail].

There is currently one 12-month fixed-term position available for immediate filling, with the possibility of extension and/or permanency.

Applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

About you

We are looking for a collaborative and improvement-focused professional who can work effectively with stakeholders, analyse business needs and coordinate change initiatives that improve customer and organisational outcomes.

The panel will be assessing applicants against the following selection criteria:

• Demonstrated experience in implementing process improvements in an organisation, utilising customer improvement and productivity methods and systems.
• Demonstrated capability to influence stakeholders to embed and deliver business change.
• Demonstrated ability to train and support others to develop their capability to implement productivity, process and customer improvement initiatives.
• Strong communication skills to ensure all stakeholders are informed about productivity and process improvement plans and initiatives.
• Well-developed analytical skills to identify improvement opportunities and develop, implement and embed change initiatives that meet business and customer needs.

Why Join Us?

We invite you toBePart of Something REAL. At DTMI, you'll do more than design and deliver improvement programs. You'll help build the capability of one of Western Australia's largest customer-facing government services, supporting outcomes that impact millions of Western Australians every year.

When you join us, you'll enjoy:

• Meaningful work that contributes to safer roads, secure identities and better services for our community.
• The opportunity to lead projects and initiatives, and influence learning and development outcomes across Driver and Vehicle Services.
• Flexible working arrangements that support work-life balance.
• Ongoing learning, development and career progression opportunities across DTMI and the wider Transport Portfolio.
• A collaborative and supportive culture where your ideas, expertise and contributions are valued.
• A competitive salary, 12% employer superannuation contributions and salary packaging options.
• Generous leave entitlements, including annual leave, public service holidays and long service leave.
• Access to health, wellbeing and employee support programs.

Applications for this opportunity close at 3pm on Wednesday, 18 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at [e-mail] or [phone].