Production Software Engineer

GBST; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

GBST is seeking a Software Engineer for the Australia Production Support team to ensure stability and reliability of wealth management platforms. You will investigate incidents, perform root cause analysis, and collaborate with development teams to resolve complex issues in live client environments.

The role requires experience with Java applications, SQL, APIs, and cloud-based environments (AWS), with strong communication to clients and stakeholders.

Qualifications

• Strong troubleshooting and root cause analysis in production environments.
• Experience with Java enterprise applications and SQL data analysis.
• Knowledge of APIs, web services and system integrations.
• Experience with cloud-based environments, preferably AWS.
• Excellent communication with clients and stakeholders.

Responsibilities

• Investigating and resolving complex production incidents across client environments.
• Performing root cause analysis and delivering detailed findings to development teams.
• Analyzing logs to identify issues and performance bottlenecks.
• Supporting deployments, upgrades and client testing including UAT.
• Collaborating with developers, analysts and stakeholders to deliver solutions.
• Contributing to improvements in reliability, monitoring and support processes.
• Participating in incident response and after-hours support as needed.

Skills

Troubleshooting

Root cause analysis

Java

SQL

APIs & web services

Communication with clients

Incident response

Cloud experience (AWS)

Tools

Docker

Kubernetes

Terraform

CI/CD pipelines

CloudWatch / observability

RabbitMQ

JBoss / WebSphere

Hibernate / Spring

SQL Server

REST / SOAP

AWS

Job description

At GBST, we're inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, ongoing investment in technology, and track record of successful delivery has earned us the trust of many of the world's leading financial services organisations. We're continuing to transform our technology stack to deliver a modern, digital experience across front and back-office wealth management solutions, and we're looking for talented people to help us support and evolve these platforms.

The opportunity

We're now looking for a Software Engineer to join our Australia Production Support team. Your primary focus will be supporting our live client environments, investigating complex technical issues, performing root cause analysis, and working closely with development teams to drive resolution. You'll play a critical role in ensuring the stability, performance, and reliability of GBST's wealth management platforms.

Your day-to-day may include:

• Investigating and resolving complex production incidents across client environments.
• Performing root cause analysis and providing detailed technical findings to development teams.
• Analysing application, infrastructure and integration logs to identify system issues and performance bottlenecks.
• Supporting software deployments, upgrades and client testing activities, including UAT.
• Collaborating with developers, business analysts and client stakeholders to deliver timely solutions.
• Contributing to ongoing improvements in system reliability, monitoring and support processes.
• Participating in incident response and out-of-hours support activities when required.

What You'll Bring

You'll ideally hold a relevant technical qualification and have experience supporting enterprise applications in a production environment. Success in this role requires strong analytical and troubleshooting skills, a customer-focused mindset, and the ability to communicate complex technical issues clearly to both technical and non-technical audiences.

Essential Experience

• Experience supporting business-critical applications within a production support, application support or software engineering environment.
• Strong troubleshooting and root cause analysis skills.
• Experience working with Java-based enterprise applications.
• Strong SQL skills, including data analysis, reporting and data correction scripting.
• Experience reviewing application logs and diagnosing application or integration issues.
• Understanding of APIs, web services and system integrations.
• Experience working with cloud-based environments, preferably AWS.
• Excellent communication skills and experience working directly with clients and stakeholders.

Technical Skills

Experience with some or all of the following technologies will be highly regarded:

• AWS services including EC2, RDS, S3, SQS, Lambda and AWS MQ.
• Java, J2EE, Spring Framework, Spring Boot and Hibernate.
• SOAP and REST web services using XML and JSON.
• JBoss and WebSphere application servers.
• SQL Server and stored procedures.
• Docker and Kubernetes.
• CI/CD pipelines and DevOps practices.
• Infrastructure as Code (Terraform).
• Monitoring and observability tools such as CloudWatch, Grafana and Prometheus.
• Messaging technologies including RabbitMQ and AMQP.
• Knowledge of FIX protocol and financial markets or trading platforms.