Technology Support Lead, Cash Equities Production Management

Testing Site - JPMC; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support Lead in our Cash Equities Production Management team. You will oversee APAC production services, ensure stable trade workflows, and mentor the team to uphold operational excellence.

You will drive incident management, reliability metrics, and DR planning, coordinating with AD and QA to minimize risks while maintaining a high‑performance trader experience across DMA and algorithmic trading.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.
• 5+ years of experience in production support or technology operations within financial services.
• Knowledge of stock borrow/loan and synthetic prime brokerage; experience supporting trade booking platforms.
• Excellent SQL and stored procedures; experience with Sybase and Oracle.
• Proficiency in Linux/UNIX and scripting (Perl, Shell); automate routine tasks.
• Hands-on experience with ITRS Geneos and modern observability practices; alert tuning and runbook automation.
• Understanding of networking and low-latency trading environments; diagnose multi-system issues.
• Strong analysis, problem-solving, and ability to work under pressure with ownership mindset.
• Excellent written and verbal communication for senior stakeholders; ITIL-based processes.

Responsibilities

• Lead day‑to‑day technical and operational support for Front and Middle Office apps across APAC; primary escalation point for critical issues.
• Own end‑to‑end support for trade lifecycle applications ensuring resilient operations.
• Build partnerships across teams; communicate status and remediation plans clearly to senior levels.
• Collaborate with Development to implement fixes and stability enhancements; promote SRE/DevOps practices.
• Define, track, and report capacity, resiliency, and reliability metrics; lead DR planning/execution.
• Enhance observability and monitoring for trading applications; evolve tooling and auto‑remediation patterns.
• Manage production incidents end‑to‑end including triage, stakeholder engagement, vendor coordination, communications.
• Lead post‑mortems with AD; document root cause and preventative actions; track follow‑ups in ServiceNow.
• Engage in SDLC to ensure non‑functional readiness and smooth onboarding of new apps.
• Plan and execute application change releases with Business, AD, and QA; include off‑hours/DR activities.
• Uphold Risk & Controls standards; conduct stability reviews; act as regional SME for Prime products.

Skills

SQL

Linux/UNIX

Scripting

Observability

Incident management

Problem solving

Communication

ITIL

Leadership

Education

Bachelor's degree in Engineering/CS/IT

Tools

Sybase

Oracle

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within Corporate & Investment Banking Technology’s Cash Equities Production Management team, you will serve in a senior capacity to safeguard the stability, availability, and performance of APAC production services. You will oversee production support for Cash Equities, ensuring resilient application flows and a seamless trader experience across DMA, algorithmic, and high‑frequency trading. Your responsibilities include proactive monitoring, troubleshooting, escalation, and resolution of production incidents; managing safe, reliable releases; leading effective incident and crisis management; and upholding Risk & Controls. You will also mentor the team, promote continuous improvement, and set the standard for operational excellence.

Job responsibilities

• Lead day‑to‑day technical and operational support for Front and Middle Office applications to ensure stability, availability, and performance across APAC, serving as the primary escalation point for critical issues.
• Own support for end‑to‑end trade lifecycle applications (e.g., locates, trade booking, synthetic trade booking), ensuring resilient and well‑controlled operations.
• Build and maintain strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders; communicate status and remediation plans clearly and confidently at senior levels.
• Partner with Application Development (AD) to implement fixes and stability enhancements that reduce operational risk and eliminate manual touches to production; champion SRE/DevOps practices.
• Define, track, and report capacity, resiliency, and reliability metrics; strengthen failover and business continuity (BCP) capabilities and lead DR planning/execution.
• Enhance observability and monitoring for the Prime trading application suite; evolve standard tooling and establish proactive detection and auto‑remediation patterns.
• Manage production incidents end‑to‑end, including rapid triage, stakeholder engagement, vendor coordination, and clear, timely communications from incident through service restoration.
• Lead detailed post‑mortems with AD; document root cause, define preventative actions, and track follow‑ups in ServiceNow for Problem Management to drive recurrence prevention.
• Engage throughout the SDLC to ensure robust non‑functional readiness and smooth onboarding of new applications and features into Production.
• Plan, review, and execute application change releases with Business, AD, and QA to minimize change‑related incidents, including off‑hours/weekend and DR activities as required.
• Uphold firm Risk & Controls standards across incident, change, and problem management; conduct regular stability reviews and act as regional subject‑matter expert for assigned Prime products and applications.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
• Formal training and certification with at least 5+ years of experience (or equivalent expertise) in production support or technology operations within financial services, with strong exposure to trade processing and front‑to‑back workflows.
• Product knowledge in stock borrow/loan and synthetic prime brokerage; proven experience supporting trade booking platforms.
• Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
• Proficiency in Linux/UNIX and strong scripting skills (Perl, Shell); ability to automate routine operational tasks.
• Hands‑on experience with ITRS Geneos and modern observability practices; familiarity with alert tuning and runbook automation.
• Understanding of networking, connectivity, and low‑latency trading environments; ability to diagnose complex, multi‑system issues.
• Strong analysis, problem‑solving, and investigation skills; demonstrated ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.
• Excellent written and verbal communication skills with the ability to engage senior stakeholders and drive consensus.
• Experience executing processes aligned to the ITIL framework across incident, problem, and change management.

Preferred qualifications, capabilities, and skills

• Experience participating in disaster recovery testing and weekend release activities; prior leadership of DR events is a plus.
• Familiarity with ServiceNow Problem Management workflows and metric‑driven service improvement.
• Experience enhancing monitoring and observability for trading applications, including metric design and dashboarding.
• Exposure to automation and SRE initiatives (e.g., self‑healing, release automation) that reduce manual tasks and improve production stability.
• Working knowledge of one or more general‑purpose programming languages (e.g., Python) and/or infrastructure automation in hybrid/on‑prem and public cloud environments.