Product Support Technician

Epiroc Careers; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Salary continuance insurance

Novated leasing

Paid parental leave

Education assistance

Career development opportunities

A supportive, values-driven culture

Job summary

Epiroc Australia is seeking a knowledgeable Product Support Technician to work onsite at Olympic Dam. You will diagnose, repair and maintain mining equipment, delivering excellent customer service while building strong relationships with on-site teams.

Bring a trade qualification in Mechanical, Heavy Diesel, Electrical or Hydraulics, plus experience in a customer-facing field service role. You will contribute to safety, efficiency and uptime in a demanding mining environment.

Qualifications

• Trade qualification in Mechanical, Heavy Diesel, Electrical or Hydraulics.
• Experience in a customer-facing field service role.
• Knowledge of hydraulic systems and low-voltage electrical systems.
• Experience diagnosing and repairing mining or construction equipment.
• Strong communication and a customer-focused approach.

Responsibilities

• Diagnose faults, repair and service equipment on customer sites.
• Provide technical support and training to customers.
• Complete product upgrades and manage on-site work in progress.
• Collaborate with customer maintenance teams on preventative maintenance plans.
• Attend customer meetings and support ongoing service requirements.
• Follow all SHEQ requirements.
• Build trusted customer relationships through reliable, high-quality service.

Skills

Customer-facing

Field service

Strong communication

Education

Mechanical trade qualification

Heavy Diesel

Electrical

Hydraulics

Job description

Functional area: Service

Onsite or Remote: Onsite

Country/Region: AU

City: Lonsdale

Location: Lonsdale, SA, AU, 5160

Put your technical skills to work. Power the future of mining.

Ready to take the next step in your career? Join Epiroc Australia as a Product Support Technician at Olympic Dam, where you'll troubleshoot complex equipment, deliver outstanding customer support and help keep mining operations running safely and efficiently.

At Epiroc, we dare to think new. As a global productivity partner for the mining and infrastructure industries, we deliver innovative solutions that improve productivity, safety and performance. Join a team that values your expertise, invests in your development and gives you the opportunity to make a real impact.

About the Role

Working directly with customers on-site, you'll provide technical expertise to diagnose, repair and maintain mining equipment while building strong, long-term customer relationships.

Key responsibilities include:

• Diagnose faults, repair and service equipment on customer sites.
• Provide technical support and training to customers.
• Complete product upgrades and manage on-site work in progress.
• Collaborate with customer maintenance teams on preventative maintenance plans.
• Attend customer meetings and support ongoing service requirements.
• Follow all Epiroc and customer safety, health, environment and quality (SHEQ) requirements.
• Build trusted customer relationships through reliable, high-quality service.

About You

You're a hands-on technical professional who enjoys solving problems, working with customers and delivering quality outcomes in a mining environment.

To succeed in this role, you'll bring:

• Experience in a customer-facing field service role.
• A trade qualification in Mechanical, Heavy Diesel, Electrical or Hydraulics.
• Strong knowledge of hydraulic, pneumatic and electrical schematics.
• Experience diagnosing and repairing mining or construction equipment.
• Knowledge of hydraulic systems and low-voltage electrical systems.
• Strong communication skills and a customer-focused approach.
• Extensive relevant industry experience.

Why Join Epiroc?

At Epiroc, we invest in our people and support them to build rewarding, long-term careers.

• Competitive remuneration that recognises your skills and experience.
• Salary continuance insurance for added peace of mind.
• Novated leasing options.
• Paid parental leave to support you and your family.
• Education assistance to help you develop your skills.
• Career development opportunities with a global industry leader.
• A supportive, values-driven culture that encourages innovation, teamwork and continuous improvement.

Ready to Make Your Next Move?

Bring your technical expertise to a team that is shaping the future of mining. If you're passionate about equipment performance, customer service and professional growth, we'd love to hear from you.

Put your technical skills to work at Olympic Dam! Enjoy competitive pay, great benefits and career development with global mining leader Epiroc.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com