Product Specialist - EV

The NRMA; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Progressive flexibility

Travel discounts on NRMA holidays and,

NRMA Rewards membership including Road

Discounts on NRMA insurance products

Career growth and mobility within NRMA

Job summary

The NRMA is seeking a Product Specialist to help shape Australia’s EV charging experience. You will work with the Energy team, leveraging customer insights and performance data to drive product improvements, pricing strategies, and new initiatives across NRMA’s EV network.

The role blends product management, analytics and stakeholder engagement, with a hybrid work arrangement across Sydney offices and remote work as required.

Qualifications

• 2+ years in a product-focused role supporting development or strategy.
• Strong analytical capability to interpret data and identify actionable insights.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities while building relationships across teams.

Responsibilities

• Support the development, enhancement and rollout of EV charging products and digital experiences across NRMA’s network.
• Analyse customer feedback, network performance, and utilisation trends to identify opportunities and make recommendations.
• Support pricing analysis, competitor monitoring, and market research activities.
• Assist in developing customer propositions, product strategies, and product improvements.
• Collaborate with Technology, Customer Experience, Marketing and other units to deliver outcomes.
• Handle inquiries related to EV products and services from customers and stakeholders.
• Prepare reporting, insights, and recommendations for key stakeholders.
• Contribute to ongoing growth, optimisation and success of the NRMA EV charging network.

Skills

Product experience

Analytical skills

Stakeholder management

Prioritisation

Commercial thinking

Communication

Excel/PowerPoint

Tools

Excel

PowerPoint

Job description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, harbour transport, and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

What You’ll Do

We’re looking for a Product Specialist to join our Energy team and help shape the future of electric vehicle charging across Australia.

Working closely with the Product Manager EV, you'll support the development, optimisation and growth of the NRMA EV charging network. You'll use customer insights, network performance data and market trends to help shape product improvements, pricing strategies and new initiatives that enhance the charging experience for thousands of Australians.

This is a highly varied role that combines product management, customer insights, stakeholder engagement and commercial analysis. No two days will look the same. One day you may be reviewing customer feedback and identifying emerging trends, the next you'll be supporting a new product initiative, analysing utilisation data, or collaborating with stakeholders across the business to deliver improvements to our EV offering.

This full-time permanent role offers a hybrid work arrangement across our Sydney Olympic Park, Sydney CBD offices and working from home, as agreed and required for the role.

Your key responsibilities will include, but are not limited to:

• Support the development, enhancement and rollout of EV charging products, customer propositions, and digital experiences across the NRMA EV charging network.
• Analyse customer feedback, charging network performance, and utilisation trends to identify opportunities and make recommendations.
• Support pricing analysis, competitor monitoring, and market research activities.
• Assist in developing customer propositions, product strategies, and product improvements.
• Collaborate with Technology, Customer Experience, Marketing, and other business units to deliver product outcomes.
• Support customer, business customer, and stakeholder enquiries relating to EV products and services.
• Prepare reporting, insights, presentations, and recommendations for key stakeholders.
• Contribute to the ongoing growth, optimisation, and success of the NRMA EV charging network.

What You'll Bring

• 2+ years' experience in a Product Specialist, Product Analyst, Product Coordinator or similar product-focused role supporting product development, product improvement or product strategy.
• Strong analytical capability with the ability to interpret data, identify trends, and generate actionable insights.
• Excellent communication and stakeholder management skills.
• Proven ability to manage competing priorities while building strong relationships across a broad range of stakeholders.
• Strong commercial thinking and problem-solving capability.
• Confidence working independently while contributing to a collaborative team environment.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Highly regarded:

• Experience within EV charging, energy, mobility, automotive, telecommunications or related industries.
• Exposure to software products, digital platforms, applications or customer-facing technology products.
• Experience using reporting or data visualisation tools such as Tableau.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
• Travel discounts onaccommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.