Product Practice Operations Manager - Coaching, Standards & Insights

Westpac; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Mortgage product discounts for staff

Learning and development opportunities

Volunteer opportunities

Job summary

Westpac is seeking a Manager, Product Practice Operations to drive initiatives that improve product ownership capability, standards adoption and practitioner experience. You will partner with Product Practice Leads, Product Owners and Delivery Units to support rollout and embedding the Practice’s ways of working, and to grow the Product Owner community.

You will coordinate learning, workshops and coaching, produce practice reporting and governance inputs, and help maintain practice resources,

Qualifications

• Data analysis, reporting and insight generation.
• Experience managing a large community of stakeholders across channels (email, Teams, SharePoint, Viva Engage).
• Coaching, facilitation, and learning delivery.
• Experience in managing / maintaining Microsoft SharePoint sites.

Responsibilities

• Standards Adoption: Supports Product Owners to apply standards, playbooks and reference patterns.
• Capability and Community: Coordinates learning, workshops, coaching and Product Owner onboarding, including maintaining practice resources, tools, templates and materials.
• Practice Operations: Produce Practice reporting, insights and governance inputs.

Skills

Data analysis

Stakeholder management

Coaching & learning delivery

SharePoint administration

Tools

Microsoft SharePoint

Teams

Viva Engage

Job description

Westpac is seeking a Manager, Product Practice Operations to drive initiatives that improve product ownership capability, standards adoption and practitioner experience. You will partner with Product Practice Leads, Product Owners and Delivery Units to support rollout and embedding the Practice’s ways of working, and to grow the Product Owner community.

You will coordinate learning, workshops and coaching, produce practice reporting and governance inputs, and help maintain practice resources,