Manager Product Practice Operations

St George Bank; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

Employee mortgage rates

Learning and development opportunities

Community volunteering

Job summary

Westpac is seeking a Manager, Product Practice Operations in Sydney to lead initiatives that enhance product ownership capability, standard adoption, and practitioner experience. You will partner with Product Practice Leads, Product Owners and Delivery Units to embed the Practice’s ways of working and support the Product Owner community across Westpac.

Key activities include coordinating learning and onboarding, maintaining resources, and producing governance insights.

Qualifications

• Experience as a practitioner and ability to work in a fast-paced environment.
• Influence stakeholders through expertise and credibility.
• Ability to coach, facilitate, and deliver learning for Product Owners.

Responsibilities

• Standards Adoption: Supports Product Owners to apply standards, playbooks and reference patterns.
• Capability and Community: Coordinates learning, workshops, coaching and Product Owner onboarding, including maintaining practice resources, tools, templates and materials.
• Practice Operations: Produce Practice reporting, insights and governance inputs.

Skills

Data analysis

Stakeholder management

Coaching

Facilitation

Learning delivery

Tools

SharePoint

Teams

Viva Engage

Job description

Create your best future as a Manager, Product Practice Operations!

What’s the role?

As the Manager, Product Practice Operations, you will deliver Product Practice initiatives that improve product ownership capability, standards adoption and practitioner experience. Partner directly with Product Practice Leads, Product Owners and Delivery Units to support the rollout and embedding the Practice’s ways of working. Support the development and management of the Product Owner community across Westpac.

Your key responsibilities will include:

• Standards Adoption: Supports Product Owners to apply standards, playbooks and reference patterns.
• Capability and Community: Coordinates learning, workshops, coaching and Product Owner onboarding, including maintaining practice resources, tools, templates and materials
• Practice Operations: Produce Practice reporting, insights and governance inputs.

What do I need?

To be successful in this role you will have prior practitioner experience and will be able to work in a fast-paced environment, with experience managing various competing priorities and adapting the plan when needed. You'll be well versed in influencing stakeholders through expertise and credibility and build trusted working relationships.

Additional skills and experience required include:

• Data Analysis, reporting and insight generation
• Experiencing managing a large community of stakeholders across a range of channels (email, Teams, SharePoint, Viva Engage)
• Coaching, facilitation, and learning delivery
• Experience in managing / maintaining Microsoft SharePoint sites

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.