Product Owner – Onboarding and Engagement

ING Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day to support your

IMPACT day to volunteer on approved S

Job summary

ING Australia is seeking a curious, commercially minded Product Owner to shape and deliver customer onboarding and engagement programs with real impact.

This role sits at the intersection of marketing, analytics, digital and delivery, bringing together people, ideas and capabilities to create customer experiences that drive meaningful business outcomes. You will influence growth, engagement and business performance by designing journeys and campaigns across digital channels.

Qualifications

• Experience leading complex programs, campaigns or customer initiatives with Agile delivery.
• Ability to manage priorities, dependencies and risks.
• Strong analytical skills and data interpretation.
• Excellent stakeholder facilitation and cross-functional collaboration.

Responsibilities

• Lead prioritisation, planning and delivery across multiple initiatives, managing timelines, dependencies, risks and stakeholder expectations.
• Design, scope and deliver customer acquisition and engagement initiatives across digital channels, partnering with Marketing, Digital, Martech and Analytics teams.
• Facilitate workshops and design sessions to define customer journeys, customer interventions and campaign strategies that balance customer needs with business outcomes.
• Analyse campaign performance, customer data and targeting approaches, using insights to optimise outcomes and continuously improve customer experiences.
• Partner with cross-functional teams to ensure solutions are practical, compliant, well documented and delivered with speed, quality and transparency.

Skills

Agile delivery

Stakeholder management

SQL basics

Analytical thinking

Problem solving

Ownership

Job description

At ING Australia, we're looking for a curious, commercially minded Product Owner to help shape and deliver customer onboarding and engagement programs that make a real impact.

This isn't your traditional Product Owner role focused solely on software delivery. Instead, you'll sit at the intersection of marketing, analytics, digital and delivery, bringing together people, ideas and capabilities to create customer experiences that drive meaningful business outcomes.

Working closely with stakeholders across the business, you'll help design customer journeys, solve complex problems and turn ideas into reality. From shaping campaign strategies and interventions through to delivery and optimisation, you'll play a key role in influencing customer growth, engagement and business performance.

We're looking for someone who's naturally curious, enjoys solving problems and loves working with others to make things happen. You'll get a kick out of bringing ideas to life, challenging the status quo and seeing the direct impact of your work in market.

If you enjoy taking ownership, navigating complexity and bringing people together to achieve a common goal, you'll thrive in this role.

What you'll do

• Lead prioritisation, planning and delivery across multiple initiatives, managing timelines, dependencies, risks and stakeholder expectations.
• Establish effective ways of working that enable the team to deliver with consistency and predictability, while supporting sustainable workloads and team wellbeing.
• Design, scope and deliver customer acquisition and engagement initiatives across digital channels, partnering with Marketing, Digital, Martech and Analytics teams.
• Facilitate workshops and design sessions to define customer journeys, customer interventions and campaign strategies that balance customer needs with business outcomes.
• Analyse campaign performance, customer data and targeting approaches, using insights to optimise outcomes and continuously improve customer experiences.
• Partner with cross-functional teams to ensure solutions are practical, compliant, well documented and delivered with speed, quality and transparency.

What we're looking for

• Experience leading complex programs, campaigns or customer initiatives, with strong Agile delivery experience and the ability to manage critical paths, dependencies and competing priorities.
• Proven analytical and problem-solving capability, including basic SQL skills and the ability to interpret data, challenge assumptions and troubleshoot campaign performance.
• Exceptional stakeholder management skills, with the confidence to facilitate workshops, influence decisions and align diverse teams around a common outcome.
• Experience translating business objectives into practical customer solutions, understanding both what is possible and what is achievable within delivery constraints.
• A highly organised, detail-oriented and proactive approach, coupled with genuine ownership, curiosity and a passion for delivering outcomes that make a difference.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process.

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [e-mail]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]