Product Owner – Onboarding and Engagement

ING Hubs Türkiye; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day

IMPACT day to volunteer

Job summary

ING Australia is seeking a curious, commercially minded Product Owner to shape onboarding and engagement programs spanning marketing, analytics, digital and delivery.

You will partner with stakeholders across the business to design journeys, run workshops, analyse campaigns and drive growth. This role blends strategy with delivery, requiring ownership, collaboration and a passion for customer outcomes.

Qualifications

• Extensive experience leading complex programs or campaigns with Agile delivery.
• Strong analytical skills and ability to interpret data and challenge assumptions.
• Proactive, organized, and able to manage multiple stakeholders.

Responsibilities

• Lead prioritisation, planning and delivery across initiatives, managing timelines and risks.
• Establish effective working practices for consistent, sustainable delivery.
• Design and deliver customer acquisition and engagement initiatives across channels.
• Facilitate workshops to define customer journeys and campaign strategies.
• Analyse campaign performance and customer data to optimise outcomes.
• Collaborate with cross-functional teams to ensure practical, compliant solutions.

Skills

Agile delivery leadership

Stakeholder management

Data interpretation & analytics

Business objective translation

Ownership & proactive mindset

Job description

At ING Australia, we're looking for a curious, commercially minded Product Owner to help shape and deliver customer onboarding and engagement programs that make a real impact. This isn't your traditional Product Owner role focused solely on software delivery. Instead, you'll sit at the intersection of marketing, analytics, digital and delivery, bringing together people, ideas and capabilities to create customer experiences that drive meaningful business outcomes. Working closely with stakeholders across the business, you'll help design customer journeys, solve complex problems and turn ideas into reality. From shaping campaign strategies and interventions through to delivery and optimisation, you'll play a key role in influencing customer growth, engagement and business performance. We're looking for someone who's naturally curious, enjoys solving problems and loves working with others to make things happen. You'll get a kick out of bringing ideas to life, challenging the status quo and seeing the direct impact of your work in market. If you enjoy taking ownership, navigating complexity and bringing people together to achieve a common goal, you'll thrive in this role.

What you'll do

• Lead prioritisation, planning and delivery across multiple initiatives, managing timelines, dependencies, risks and stakeholder expectations.
• Establish effective ways of working that enable the team to deliver with consistency and predictability, while supporting sustainable workloads and team wellbeing.
• Design, scope and deliver customer acquisition and engagement initiatives across digital channels, partnering with Marketing, Digital, Martech and Analytics teams.
• Facilitate workshops and design sessions to define customer journeys, customer interventions and campaign strategies that balance customer needs with business outcomes.
• Analyse campaign performance, customer data and targeting approaches, using insights to optimise outcomes and continuously improve customer experiences.
• Partner with cross-functional teams to ensure solutions are practical, compliant, well documented and delivered with speed, quality and transparency.

What we’re looking for

• Experience leading complex programs, campaigns or customer initiatives, with strong Agile delivery experience and the ability to manage critical paths, dependencies and competing priorities.
• Proven analytical and problem-solving capability, including basic SQL skills and the ability to interpret data, challenge assumptions and troubleshoot campaign performance.
• Exceptional stakeholder management skills, with the confidence to facilitate workshops, influence decisions and align diverse teams around a common outcome.
• Experience translating business objectives into practical customer solutions, understanding both what is possible and what is achievable within delivery constraints.
• A highly organised, detail-oriented and proactive approach, coupled with genuine ownership, curiosity and a passion for delivering outcomes that make a difference.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise.

As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? Contact: Skye Griffiths on [e-mail] For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]

Applications close Thursday 19 November

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager #LI-DNI

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.