Product Owner, Digital Platforms
Flourish Australia
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Benefits offered by this job
Job summary
Flourish Australia is seeking a Product Owner, Digital Platforms to join our Support Hub at Sydney Olympic Park. You will lead the vision, roadmap and ongoing improvement of our digital platforms, ensuring they are practical, user-friendly and deliver meaningful value across the organisation.
Working with stakeholders, you will translate needs into clear priorities and effective digital solutions that improve staff experience, service delivery and decision-making.
Qualifications
- Minimum 3 years of experience in Product Owner or digital delivery leadership.
- Experience governing external development partners and MSPs under SLAs and SOWs.
- Proven ability to maintain synchronized roadmaps across enterprise platforms and data environments.
- Hands-on experience capturing reporting requirements and delivering dashboards (Power BI or Microsoft Fabric).
- Experience integrating CRM, scheduling, and ERP/Finance/Payroll systems.
- Strong interpersonal and negotiation skills across all levels.
Responsibilities
- Lead the vision, roadmap and continuous improvement of Flourish Australia's digital platforms.
- Oversee UAT, track delivery against SOWs and SLAs, and manage vendor performance.
- Collaborate with stakeholders to translate needs into clear priorities and roadmaps.
- Partner with Digital Platforms and Infrastructure Lead to ensure platform reliability and compliant services.
Skills
Tools
Job description
The position available is:
- Full-time (76 hours/fortnight)
- Working Monday to Friday
- Based in Sydney Olympic Park with flexible working from home arrangements available
- Attractive salary + 12% Super + Tax-Free Salary Packaging
As the Product Owner, Digital Platforms with Flourish Australia, you'll play a key role in shaping and enhancing the digital tools that support our people, services, and communities. You'll lead the vision, roadmap, and ongoing improvement of Flourish Australia's digital platforms, ensuring they are practical, user-friendly, and deliver meaningful value across the organisation.
Working closely with stakeholders across the business, you'll help translate organisational needs into clear priorities and effective digital solutions that improve the employee experience, strengthen service delivery, and support informed decision-making.
A key focus of the role is overseeing the delivery and continuous improvement of platforms such asFlourish Connect, Microsoft Fabric reporting, Emplive, TechnologyOne, and other key business platforms. You'll work closely with the Digital Platforms and Infrastructure Lead to oversee configuration, integration, vendor performance and system reliability to support compliant, connected and data-informed services.
The Product Owner connects business operations, leadership teams, and technology partners, by turning organisational needs into clear roadmaps, sprint priorities and delivery outcomes. You'll also lead User Acceptance Testing (UAT), monitor delivery against Statements of Work (SOW) and Service Level Agreements (SLAs).
This is an opportunity to make a real impact by driving digital improvements that help our staff work more effectively, support high-quality services, and deliver better outcomes for the people and communities we serve.
For more information on the Product Owner, Digital Platforms role including full list of key tasks and responsibilities, please review the Position Description.
This role involves defining the product vision, and development roadmap, collaborating with stakeholders to improve processes and user experience for Flourish Australia staff members. We are seeking an experienced professional who will:
- Work proactively and collaboratively, contributing to team objectives while operating autonomously when required.
- Balance competing priorities, manage stakeholder expectations and meet deadlines.
- Demonstrate highly developed interpersonal skills, including the ability to influence staff at all levels and engage respectfully with others.
- Analyse user needs, market trends and operational issues to identify practical solutions.
- Model and promote a culture of continuous quality improvement, identifying and acting on improvement opportunities.
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.
Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
Our positions are opento all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce.We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.
Essential:
- 1. A minimum of 3 years' experience as a Product Owner or Digital Delivery Lead managing backlogs, sprint planning, user stories, and acceptance criteria in Agile or hybrid environments.
- 2. Proven track record governing external development partners and MSPs under Managed Service Agreements, holding vendors accountable to sprint commitments, SOWs, and SLAs.
- 3. Demonstrated experience maintaining and executing synchronized roadmaps across custom operational platforms, enterprise SaaS, and data environments.
- 4. Demonstrated hands-on experience capturing reporting requirements and overseeing dashboard/analytics delivery (specifically within Microsoft Fabric or Power BI).
- 5. Practical understanding of front-line and back-office integration flows linking CRM systems, workforce scheduling, and ERP/Finance/Payroll platforms.
- 6. Strong interpersonal and negotiation skills, capable of translating complex operational needs into clear vendor specifications and managing expectations across all organisational levels.
Desirable:
- A personal lived experience of a mental health issue or a carer of a person with a lived experience.
- Functional familiarity with Microsoft Dynamics 365 Field Service.
- Functional familiarity with TechnologyOne (HRP/Finance) and/or Workforce Solutions (Emplive).
- Relevant industry certifications (e.g. CSPO, PSPO, AgilePM, or Microsoft Certified).
For further information, Kian Kok Lau, Digital Platforms and Infrastructure Lead, E:***********@flourishaustralia.org.au(please do not email applications).
All appointments with Flourish Australia's Mental Health Services are subject to a National Criminal History Check, a previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy.
- Attractive salary package commensurate with experience and skills
- Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + Paid Parental Leave
- Tax-Free Salary Packagingavailable up to $15,900
- Free parking available on-site through our online booking system
- ExclusiveFleet pricing discountswith our preferred automotive supplier
- Family-friendly andflexible working conditions
- Hybrid work opportunities availableto be negotiated with the successful applicant
- Comprehensive infrastructureincluding a laptop, mobile phone and other resources for work purposes
- Regularsupervision (reflective practice), ongoing 1:1mentoringand acomprehensive inductionprogram
- Employee Assistance Programfor confidential wellbeing support
- Opportunities forprofessional development andtraining
- Workplace Community Groupssuch as ourRainbow Networkfor LGBTQ+ staff members & allies andYarnUpfor Aboriginal and Torres Strait Islander staff members
- Employee discountsat 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
Applications close 5pm, 30th of September or sooner if a significant pool of applicants have been received.
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