Product Manager / Senior Product Manager

Sonder; Waterloo; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Free Sonder app access 24/7 support

Parental leave

Employee Stock Option Plan (ESOP)

Study leave

Wellbeing budget $250/year

Volunteer leave

Coffee

Job summary

Sonder is seeking a Product Manager/Senior Product Manager to own the roadmap for the Sonder member app, driving continuous, connected care with AI-powered features. You will work within a small, passionate team to expand offerings and align them with employer customer needs.

The role suits an experienced PM or a Senior PM ready to scale, with strong collaboration across engineering, sales, CS, and marketing, and a commitment to improving members’ lives through thoughtful product decisions.

Qualifications

• Track record owning a consumer-facing mobile product and driving outcomes, not just shipping features.
• Experience defining and owning a product roadmap aligned to business goals.
• Ability to explain trade-offs to engineers, customers, clinical and non-clinical stakeholders and leadership.
• Confidence with customers, co-designing with clients and running user research with end users.
• Experience owning initiatives end-to-end across engineering teams to go-to-market with sales, customer success and marketing.
• Practical fluency with AI in workflow, prototyping, PRDs, research and presenting to users with trust in mind.
• Care for people the product serves and motivation to make a real difference to members' lives.

Responsibilities

• Own the roadmap for the Sonder member app and move from episodic support to continuous, connected care.
• Lead care plans, AI-powered guidance, and new product add-ons our employer customers choose to buy.
• Work in a small, passionate team to scale the product for over a million members.
• Collaborate with clients, engineers, product, sales, and marketing to ship end-to-end initiatives.

Skills

Consumer-facing product

Roadmap ownership

Trade-off communication

User research & co-design

End-to-end ownership

AI fluency

Empathy & impact focus

Job description

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we’ve grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We’re well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About the role

You’ll own the roadmap for the Sonder member app, where more than a million of our members go for safety, medical and mental health support.

Working in a small but passionate team, you’ll move the app from episodic support to continuous, connected care. That means care plans, guidance powered by AI, and new product add-ons our employer customers choose to buy. We are open to both an experienced product manager looking for their next step up or a Senior Product Manager, the level offered depends on the scope you’ve already carried.

Must-haves

• A track record of owning a consumer-facing mobile product and moving outcomes, not just shipping features
• Experience defining and owning a product roadmap, and setting objectives that link it to business goals
• Sound judgement on product priorities and the ability to explain a trade-off to engineers, customers, clinical and non- clinical stakeholders and leadership in the same day
• Confidence with customers, co-designing with our clients - building trusted relationships and running user research with end users
• Experience owning initiatives end to end across your allocated engineering team, through to go to market with sales, customer success and marketing
• Practical fluency with AI, both in your own workflow (prototyping, PRDs, research) and in putting it in front of users with trust in mind
• Care for the people the product serves, and motivation to make a real difference to members’ lives

Nice-to-haves

• Previous experience working in the health tech or health care product space or a deep passion for it

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Salary Packaging and novated leasing .
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee
• Dog-friendly office in our Sydney HQ
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check