Customer Insights Partner

Sonder; Sydney; Hybrid; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Free app access to Sonder 24/7 support

Parental leave

ESOP

Study leave

Salary packaging

Novated leasing

Dog-friendly office

Volunteer leave

Coffee

Job summary

Sonder in Sydney seeks a Customer Insights Partner to translate workforce health, safety and wellbeing data into executive-ready insights for our largest enterprise clients. You’ll manage a portfolio of around 40 accounts, collaborating with our AI delivery pod to deliver sharp, evidence-based insights for senior leaders.

You will identify value opportunities, engage with C-level executives, and coordinate with our sales team to capture expansions while spending time at Sonder offices and

Qualifications

• 5+ years in roles with direct accountability for senior client relationships in enterprise settings.
• Proven experience working with C-level and senior executives.
• Strong analytical mindset with ability to read a dataset and form a clear POV.
• Comfort interrogating and refining AI-generated outputs for business use.
• Executive presence with ability to defend a viewpoint before senior stakeholders.
• Commercial instincts to recognise and qualify expansion opportunities.
• Excellent written and verbal communication; capable of managing a book of accounts.

Responsibilities

• Turn workforce health, safety and wellbeing data into conversations senior leaders value.
• Manage a portfolio of ~40 enterprise accounts and report to the VP Customer.
• Prepare sharp, evidence-based insights using our AI delivery pod.
• Spot where Sonder can create more value and hand off expansion opportunities to sales.

Skills

Senior client relationships

Enterprise accounts

Executive communication

Data analysis

AI familiarity

Tools

Claude AI

Gemini AI

Job description

About Us

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

About Us

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most. Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About The Role

As our Customer Insights Partner, you'll partner with Sonder's most significant enterprise customers to turn workforce health, safety and wellbeing data into conversations their senior leaders actually value. Managing a portfolio of around 40 accounts and reporting to the VP Customer, you'll use our AI delivery pod to prepare sharp, evidence based insights for P&C leaders, CFOs and CEOs, spot where Sonder can create more value for a customer, and hand off expansion opportunities cleanly to our sales team.

Must-haves

• 5+ years in roles with direct accountability for senior client relationships, in enterprise account management, management consulting, or senior HR, Risk or WHS roles with large customer facing experience
• Proven experience working with C-level and senior executives in enterprise organisations
• A strong analytical mindset, with the ability to read a dataset, spot what matters and form a clear point of view
• Comfort interrogating and refining AI generated outputs, with a genuine appetite for using AI as a core working tool
• Executive presence, with the confidence to hold and defend a view in front of senior stakeholders
• Commercial instincts to recognise an expansion opportunity in conversation and qualify it precisely
• Excellent written and verbal communication skills, and the organisation to manage a book of accounts to a high standard
• Eligible to work in Australia and available to spend time at Sonder offices and customer sites

Nice-to-haves

• Valid driving licence

Why join Sonder?

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role.
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder's success.
• Salary Packaging and novated leasing.
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee.
• Dog-friendly office in our Sydney HQ.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.