Product Manager - Path to General Manager (Remote, AI-SaaS)

Eventchain; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Eventchain seeks a Product Manager in Sydney to lead AI-powered customer support and drive product strategy for a SaaS ticketing and hospitality platform. You will manage the Jira board for a remote development team, translate customer needs into actionable work, and own the customer-facing experience.

The role offers a clear pathway to General Manager within 12 to 24 months, with a focus on deep product knowledge, customer insights, and the events industry.

Qualifications

• Solid product management experience in B2B SaaS.
• Ability to translate customer and business needs into well-scoped work.
• Strong communication with developers and customers.

Responsibilities

• Manage AI-powered customer support to ensure fast, accurate help.
• Feed customer insights back into the product.
• Run the Jira board and set priorities for the remote development team.
• Turn customer and business needs into clear, well-scoped work.
• Own the customer-facing side of the platform.
• Manage how clients use the platform.
• Communicate changes and improvements to customers.

Skills

Product management

B2B SaaS

Stakeholder communication

Cross-functional collaboration

Tools

Jira

Job description

Eventchain seeks a Product Manager in Sydney to lead AI-powered customer support and drive product strategy for a SaaS ticketing and hospitality platform. You will manage the Jira board for a remote development team, translate customer needs into actionable work, and own the customer-facing experience.

The role offers a clear pathway to General Manager within 12 to 24 months, with a focus on deep product knowledge, customer insights, and the events industry.