Product Manager (Pathway to General Manager) at Eventchain

Eventchain; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Eventchain seeks a Product Manager in Sydney to lead AI-powered customer support and drive product strategy for a SaaS ticketing and hospitality platform. You will manage the Jira board for a remote development team, translate customer needs into actionable work, and own the customer-facing experience.

The role offers a clear pathway to General Manager within 12 to 24 months, with a focus on deep product knowledge, customer insights, and the events industry.

Qualifications

• Solid product management experience in B2B SaaS.
• Ability to translate customer and business needs into well-scoped work.
• Strong communication with developers and customers.

Responsibilities

• Manage AI-powered customer support to ensure fast, accurate help.
• Feed customer insights back into the product.
• Run the Jira board and set priorities for the remote development team.
• Turn customer and business needs into clear, well-scoped work.
• Own the customer-facing side of the platform.
• Manage how clients use the platform.
• Communicate changes and improvements to customers.

Skills

Product management

B2B SaaS

Stakeholder communication

Cross-functional collaboration

Tools

Jira

Job description

Product Manager (Pathway to General Manager) at Eventchain

You'll manage our AI-powered customer support, making sure customers get fast, accurate help and that what we learn from them feeds back into the product. You'll run our Jira board and set priorities for our remote development team, turning customer and business needs into clear, well-scoped work. You'll also own the customer-facing side of the platform, from how clients use it to how we communicate changes and improvements. This role offers a path to grow into the General Manager role over the next 12 to 24 months, with the first stretch focused on getting deep into our stack, our customers and the events industry.

Key responsibilities

• Manage AI-powered customer support to ensure customers get fast, accurate help
• Feed customer insights back into the product
• Run the Jira board and set priorities for the remote development team
• Turn customer and business needs into clear, well-scoped work
• Own the customer-facing side of the platform
• Manage how clients use the platform
• Communicate changes and improvements to customers

About you

• Solid product management experience, ideally in B2B SaaS
• Respect business context and understand that good software exists to make a real business run better
• Comfortable working remotely across time zones
• Can talk to both developers and customers with equal confidence
• Want a path to broader commercial leadership

About us

Eventchain is a SaaS ticketing and hospitality platform used by some of the biggest names in Australian sport and entertainment. The product is strong, the customers are loyal, and the founder who built it is now ready to step back from the day-to-day.