Product Manager - Modern Workplace

Brennan; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Training bonuses

Culture awards

Daredevils trip

Social activities

Discounted hardware/software

Learning & development

Job summary

Brennan is seeking an experienced Product Manager to own the roadmap and lifecycle for the Managed Modern Workplace portfolio, shaping Microsoft 365, endpoint management and end-user services. You will prioritise based on customer and commercial insights and decide where to invest next.

The role emphasizes thoughtful trade-offs, data-driven decisions and independent work in ambiguity. It can be based in Sydney, Melbourne or Brisbane, offering challenges across delivery, support, tooling, pricing

Qualifications

• 5–8 years in product management or ownership in IT services or vendor environments.
• Ownership of a roadmap and backlog with launch-to-retirement decisions.
• Data self-sufficiency: derive numbers and argue insightfully.
• AI fluency is highly regarded; strong commercial literacy.

Responsibilities

• Own roadmap, backlog and lifecycle for Managed Modern Workplace portfolio.
• Evolve MS 365, endpoint management and end-user support offerings.
• Use data to identify opportunities and drive product decisions.
• Define scalable services balancing customer needs with viability and efficiency.
• Turn Microsoft licensing and AI capabilities into new offerings.
• Lead product launches across delivery, support, pricing and enablement.
• Collaborate with Sales, Delivery and Service Operations to ensure deliverability.
• Define end-user experience standards and enablement measures.
• Measure performance and drive continuous improvement.

Skills

Product management

Roadmap ownership

Stakeholder engagement

AI fluency

Commercial literacy

Data analysis

Tools

Microsoft 365

End-user support

Job description

Brennan. Where true performance thrives.

At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by ourTrue Performance System– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The role

We are looking for an experienced Product Manager to take ownership of our Managed Modern Workplace portfolio, helping shape how our Microsoft 365, endpoint management and end-user services evolve. This is an opportunity for someone who enjoys making real product decisions.

You will own the roadmap, determine priorities, challenge requests that don’t align with the product strategy, and use customer and commercial insights to decide where we invest next.

This a great role for a Product Manager who likes asking “why?”, making informed trade-offs and seeing the impact of their products. The role can be based in Sydney, Melbourne or Brisbane!

Your key responsibilities:

• Own the product roadmap, backlog and lifecycle for our Managed Modern Workplace portfolio.
• Shape and evolve our Microsoft 365 managed services, endpoint management and end-user support offerings.
• Use customer, commercial and product data to identify opportunities, prioritise improvements and drive product decisions.
• Define scalable, repeatable services, balancing customer needs with commercial viability and operational efficiency.
• Turn Microsoft technology, licensing changes and emerging AI capabilities into new and enhanced product offerings.
• Lead new product and service launches, ensuring they are ready across delivery, support, tooling, pricing, billing and enablement.
• Partner with Sales, Pre-Sales, Delivery and Service Operations to ensure products are sellable, scalable and deliverable.
• Define and continually improve the end-user experience, including support, self-service, automation and device lifecycle.
• Measure product performance and use evidence to drive continuous improvement and portfolio decisions.
• Set the end-user experience standards for each product — service desk interaction model, self-service and automation, device lifecycle — and own the enablement and adoption measurement that ships with it.

Key skills and experience required:

• 5–8 years in product management or product ownership, ideally within IT services, managed services or a technology vendor environment.
• Demonstrated ownership of a roadmap and backlog — prioritisation, requirement definition, and lifecycle decisions from launch through to retirement.
• Data self-sufficiency - You get to your own numbers, interrogate them and build an argument on them without waiting on an analyst.
• Artificial intelligence (AI) fluency is highly regarded.
• Strong written capability and commercial literacy
• Strong stakeholder engagement across sales, delivery and operations, with the ability to make trade-offs visible and drive decisions without direct authority.
• A track record of operating independently in ambiguity.
• Strong modern workplace fluency — Microsoft 365, endpoint management, identity, and end-user support and adoption practice.

Note:

As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer.