Product Manager, End-to-End Banking Experiences

Narooma; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Commonwealth Bank is seeking an experienced Product Manager to join our End-to-End Service Journeys team. You will use discovery to understand customer, business and operational needs, and partner with squads to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

You will work in a cross-functional product squad to define requirements, shape solutions and deliver change, collaborating with stakeholders across operations, risk and legal, as

Qualifications

• Banking and finance experience in Product or risk.
• Operational risk management capability.
• Strong stakeholder management and communication.
• Product discovery and analytical skills.
• Ability to navigate ambiguity and adapt.
• Experience delivering in Agile teams.

Responsibilities

• Lead product discovery for Retail Authorities, using customer insight and design thinking to shape options and roadmaps.
• Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-offs.
• Manage operational risk incidents, issues and findings, and uplift controls.
• Stay across regulatory requirements and implement changes as needed.
• Own the end-to-end product life cycle, including policies, terms and conditions, remediation and continuous improvement of processes.
• Build relationships with key stakeholders to influence decisions and align priorities.

Skills

Stakeholder management

Agile delivery

Analytical thinking

Customer-focused

Decision making in ambiguity

Cross-functional collaboration

Job description

Commonwealth Bank is seeking an experienced Product Manager to join our End-to-End Service Journeys team. You will use discovery to understand customer, business and operational needs, and partner with squads to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

You will work in a cross-functional product squad to define requirements, shape solutions and deliver change, collaborating with stakeholders across operations, risk and legal, as