Product Coach

CommBank; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Career development

Inclusive culture

Job summary

CommBank is accelerating its shift to a product-led organisation. The Product Coach will partner with teams to uplift product decision quality, embedding customer-led and commercially grounded practices into Pace (Agile) cadences and strengthening problem framing, hypothesis testing and measurement.

You will collaborate across domains to improve product decisions, use data and insights to drive value, and help lift product maturity across the bank with executive sponsorship.

Qualifications

• Experience leading product discovery and prioritisation.
• Ability to measure outcomes using customer, commercial and strategic metrics.
• Credible influence with product teams to drive change.

Responsibilities

• Partner with teams to improve product decision quality.
• Embed the CBA Product Model in day-to-day practices.
• Coach teams on customer discovery, problem framing, hypothesis testing and validation.
• Strengthen prioritisation through value trade-offs grounded in outcomes.
• Increase adoption of experimentation, product metrics and outcome reviews.

Skills

Product coaching

Discovery & validation

Customer research

Value delivery

Data-driven decisions

AI & emerging tech

Job description

At CommBank, we are accelerating our ambition to become a truly product-led organisation. As part of this evolution, our Product Coach function plays a critical role in improving the quality of product decisions across teams strengthening how customer value, commercial outcomes and strategic priorities are defined, prioritised and measured.

As a Product Coach, you will work deeply with teams across a Domain to uplift product decision quality. You will embed customer-led, commercially grounded and evidence-based product practices into existing Pace (Agile) cadences, strengthening how teams frame problems, test assumptions, make trade-offs and measure outcomes.

This is a product excellence role that strengthens the what and why of product decisions, ensuring investment, prioritisation, and experimentation are grounded in insight and value, rather than delivery‑level coaching. You will join a respected enterprise coaching community with strong executive sponsorship and a clear mandate to lift product maturity across CBA.

What you’ll do

In this role, you will:

• Partner with and coach teams to improve product decision quality.
• Embed the CBA Product Model in day-to-day product practices, without introducing parallel governance or delivery rhythms.
• Coach teams on customer discovery, problem framing, hypothesis testing and validation.
• Strengthen prioritisation through clear value trade-offs grounded in customer, commercial and strategic outcomes.
• Increase adoption of experimentation, product metrics and outcome reviews.
• Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement.
• Identify systemic impediments to product maturity and partner with teams to address them.

About you

You are an experienced product coach or product practitioner who:

• Has proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery.
• Brings deep hands‑on experience in product decision‑making within a modern product operating model.
• Has led or coached to discovery and validation using customer research, experimentation and insight.
• Is confident assessing commercial implications and value trade‑offs.
• Measures success through customer, commercial and strategic outcomes not just delivery.
• Is credible with product teams to be able to coach through influence rather than authority.
• Balances innovation with sound judgement across risk, governance and controls.
• Uses data, insight and emerging technologies (including AI) to unlock customer and business value.

Why Join Us?

• A truly inclusive culture that values collaboration, innovation, and continuous learning.
• Exceptional career development, with room to grow, influence, and shape this evolving function.
• Flexible working to support your wellbeing.
• The opportunity to work with talented teams and inspirational leaders to solve meaningful challenges for millions of Australians.

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