Product Coach

Commonwealth Bank; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working

Career development opportunities

Inclusive culture

Job summary

Commonwealth Bank is seeking a Product Coach to elevate product decision quality across domains. You will embed customer-led, commercially grounded and evidence-based practices into Agile cadences, strengthening how teams frame problems, test assumptions and measure outcomes.

You’ll join a supportive coaching community with executive sponsorship to lift product maturity across CBA and contribute to sustainable value delivery for customers and the business.

Qualifications

• Experience combining product coaching with accountability for discovery and value delivery.
• Hands-on product decision-making within a modern product operating model.
• Experience with customer research, experimentation and insight to drive validation.

Responsibilities

• Partner with and coach teams to improve product decision quality.
• Embed the CBA Product Model in daily practices without extra governance.
• Coach teams on customer discovery, problem framing, hypothesis testing and validation.
• Strengthen prioritisation through value trade-offs based on customer, commercial and strategy.
• Increase adoption of experimentation, metrics and outcome reviews.
• Establish measures of value realisation and use evidence for improvement.
• Identify impediments to product maturity and address them with teams.

Job description

At CommBank, we are accelerating our ambition to become a truly product-led organisation. As part of this evolution, our Product Coach function plays a critical role in improving the quality of product decisions across teams strengthening how customer value, commercial outcomes and strategic priorities are defined, prioritised and measured.

As a Product Coach, you will work deeply with teams across a Domain to uplift product decision quality. You will embed customer-led, commercially grounded and evidence-based product practices into existing Pace (Agile) cadences, strengthening how teams frame problems, test assumptions, make trade-offs and measure outcomes.

This is a product excellence role that strengthens the what and why of product decisions, ensuring investment, prioritisation, and experimentation are grounded in insight and value, rather than delivery‑level coaching. You will join a respected enterprise coaching community with strong executive sponsorship and a clear mandate to lift product maturity across CBA.

What You’ll Do

In this role, you will:

• Partner with and coach teams to improve product decision quality.
• Embed the CBA Product Model in day-to-day product practices, without introducing parallel governance or delivery rhythms.
• Coach teams on customer discovery, problem framing, hypothesis testing and validation.
• Strengthen prioritisation through clear value trade-offs grounded in customer, commercial and strategic outcomes.
• Increase adoption of experimentation, product metrics and outcome reviews.
• Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement.
• Identify systemic impediments to product maturity and partner with teams to address them.

About You

You are an experienced product coach or product practitioner who:

• Has proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery.
• Brings deep hands-on experience in product decision-making within a modern product operating model.
• Has led or coached to discovery and validation using customer research, experimentation and insight.
• Is confident assessing commercial implications and value trade-offs.
• Measures success through customer, commercial and strategic outcomes not just delivery.
• Is credible with product teams to be able to coach through influence rather than authority.
• Balances innovation with sound judgement across risk, governance and controls.
• Uses data, insight and emerging technologies (including AI) to unlock customer and business value.

Why Join Us

• A truly inclusive culture that values collaboration, innovation, and continuous learning.
• Exceptional career development, with room to grow, influence, and shape this evolving function.
• Flexible working to support your wellbeing.
• The opportunity to work with talented teams and inspirational leaders to solve meaningful challenges for millions of Australians.

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Advertising End Date: 24/09/2026