Product Manager, Acquisition

Commonwealth Bank; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Commonwealth Bank is seeking a Product Manager within the Acquisition Squad of Consumer Spending. You will shape how customers discover and engage with Credit Card and Buy Now, Pay Later products, delivering acquisition strategies that balance value for customers with strong commercial performance.

Reporting to the Product Lead, Acquisition, you will influence experiences and outcomes while collaborating with Risk, Finance, Marketing, Compliance and Technology to drive growth across the

Qualifications

• Experience in product management, customer acquisition, or related disciplines.
• Ability to balance customer outcomes with commercial objectives.
• Strong analytical capabilities to use data for prioritisation and decisions.

Responsibilities

• Contribute to the squad's strategic roadmap prioritising initiatives that drive customer and commercial outcomes.
• Design, model and evaluate acquisition offers across Credit Cards and BNPL products.
• Identify and deliver opportunities to improve acquisition performance across the end-to-end journey.
• Analyse customer behaviour and acquisition performance data to uncover insights.
• Translate data-driven insights into recommendations and actions that improve experiences and conversion.
• Partner with Risk, Finance, Marketing, Technology and other teams to deliver initiatives.
• Manage acquisition-related escalations and drive timely, customer-focused resolutions.
• Proactively identify and manage risks across the acquisition portfolio.

Skills

Product management

Customer acquisition

Commercial strategy

Stakeholder engagement

Data-driven decision making

Education

Business, Economics or Finance degree

Job description

Key responsibilities

• Shape acquisition strategies across Credit Cards and Buy Now, Pay Later products that help millions of Australians access the financial solutions they need
• Drive customer growth by balancing customer outcomes, commercial performance and innovation in one of CommBank's most strategic portfolios
• Collaborate with experienced leaders and cross-functional teams to influence customer experiences, propositions and business performance at scale

Do work that matters

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for more than 10 million personal and small business customers. We provide market-leading products and services supported by world-class technology, systems and processes.

As a Product Manager within the Acquisition Squad in Consumer Spending, you'll play an important role in shaping how new customers discover, access and engage with our Credit Card and Buy Now, Pay Later products. You'll help deliver acquisition strategies that create simple, compelling customer experiences while driving sustainable growth and strong commercial outcomes for the Bank.

This is an opportunity to work on meaningful initiatives that influence customer experiences, acquisition performance and strategic business outcomes.

See yourself in our team

Reporting to the Product Lead, Acquisition, you'll join a collaborative team focused on delivering acquisition strategies and customer experiences that support growth across our Consumer Spending portfolio.

Working closely with stakeholders across Risk, Finance, Marketing, Compliance, Technology and frontline teams, you'll help identify opportunities, solve complex problems and deliver initiatives that create value for both customers and the Bank.

Your impact

You will:

• Contribute to the development and delivery of the squad's strategic roadmap, prioritising initiatives that drive customer and commercial outcomes.
• Design, model and evaluate acquisition offers across Credit Cards and Buy Now, Pay Later products, balancing customer value, profitability and risk considerations.
• Identify and deliver opportunities to improve acquisition performance across the end-to-end customer journey.
• Analyse customer behaviour and acquisition performance data to uncover insights, trends and opportunities.
• Translate data-driven insights into recommendations and actions that improve customer experiences and conversion outcomes.
• Partner with Risk, Finance, Marketing, Compliance, Technology and frontline teams to deliver acquisition initiatives and achieve shared business objectives.
• Manage acquisition-related escalations, identifying root causes and driving timely customer-focused resolutions.
• Proactively identify and manage risks across the acquisition portfolio through strong governance, controls and issue management practices.

We're Interested In Hearing From People Who

Bring a strong customer mindset, commercial curiosity and a passion for solving problems. You're comfortable working in a fast-paced environment, using insights and data to influence decisions while building strong relationships across a broad stakeholder group.

You'll ideally demonstrate:

• Experience in product management, customer acquisition, commercial strategy or a related discipline.
• A customer and commercial mindset with the ability to balance customer needs and business objectives.
• Strong analytical capabilities and experience using data and insights to support decision making and prioritisation.
• Experience identifying opportunities, solving problems and driving continuous improvement initiatives.
• Excellent stakeholder engagement and communication skills, with the ability to collaborate and influence across diverse teams.
• Experience preparing recommendations, business cases or papers for senior stakeholders.
• A proactive risk mindset with the confidence to identify, assess and manage risks in a dynamic environment.
• Tertiary qualifications in Business, Economics, Finance or a related discipline are desirable but not essential.

Why CommBank

At CommBank, we believe growth drives innovation. When you bring your ambition to us, we'll help you grow, belong and shape what's next. You'll have opportunities to learn from talented colleagues, work on impactful initiatives and develop your career in an organisation committed to helping our people thrive.

We support flexible and hybrid ways of working and provide access to career development opportunities, learning programs, mentoring and internal mobility pathways.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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