Process Excellence Lead - Supply Chain

Woolworths Group; City of Monash; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Woolworths Group through its Primary Connect division is seeking to harmonise and simplify our end-to-end process framework across the value chain. This hybrid role offers 2 days work-from-home and a Collin Street Support Office presence, open to Sydney and Brisbane based candidates.

You will partner with distribution centres, transport and support offices to build consistent ways of working, identify risks, and translate complex problems into practical, frontline-ready solutions.

Qualifications

• Proven experience solving complex operational problems with diverse stakeholders.
• User-first mindset focused on simplicity and usability.
• Excellent communication and influencing skills with senior stakeholders.
• Strong analytical ability to identify risk and improvement opportunities.
• Experience with continuous improvement methodologies.

Responsibilities

• Lead the design and evolution of Primary Connect's end-to-end process framework, creating a single, user-friendly source of truth for how we work.
• Proactively identify risks, gaps and inefficiencies before they become problems.
• Partner with stakeholders across distribution centres, transport and support office to build consistent, harmonised ways of working.
• Translate complex operational issues into simple, practical solutions that frontline teams can actually use.
• Support change initiatives from early concept through to implementation, embedding a mindset of continuous improvement along the way.
• Mentor and influence stakeholders at all levels, bringing people along on the journey rather than just enforcing standards.
• Get out into the distribution centres regularly to understand challenges first-hand and keep solutions grounded in reality.

Job description

• Create user-friendly and unified framework across our value chain
• Hybrid working arrangements with 2 WFH days
• Collin Street Support Office, open to Sydney and Brisbane based candidates

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

What you’ll experience

Everything we do is driven by a culture of care for our team, customers, and community.

• We’re a team‑first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
• We offer competitive remuneration and access to a number of employee benefits.
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Want to know what it’s like to have a career with us? Check out this short summary of the career of one of our amazing Operations Managers, Dani.

What you’ll do

• Lead the design and evolution of Primary Connect's end-to-end process framework, creating a single, user-friendly source of truth for how we work
• Proactively identify risks, gaps and inefficiencies before they become problems
• Partner with stakeholders across distribution centres, transport and support office to build consistent, harmonised ways of working
• Translate complex operational issues into simple, practical solutions that frontline teams can actually use
• Support change initiatives from early concept through to implementation, embedding a mindset of continuous improvement along the way
• Mentor and influence stakeholders at all levels, bringing people along on the journey rather than just enforcing standards
• Get out into the distribution centres regularly to understand challenges first‑hand and keep solutions grounded in reality

What you’ll bring

• Proven experience solving complex operational problems in collaboration with diverse stakeholders
• A user‑first mindset — you're driven by making things simpler and more usable, not just building process maps
• Excellent communication and influencing skills, with the confidence to engage senior stakeholders and challenge existing thinking
• Strong analytical ability, with an eye for identifying risk, inefficiency and opportunity across functions
• Experience with continuous improvement methodologies or value‑stream mapping
• The ability to manage competing priorities autonomously while staying calm and methodical under pressure
• Supply chain or distribution experience is a plus, but not essential

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.