Pallet Control Administrator

Woolworths Group; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training & development programs

Supportive team culture

Job summary

Primary Connect, part of the Woolworths Group food and retail supply chain network in Australia and New Zealand, is hiring a logistics coordinator. You will reconcile pallet movements across distribution centres, maintain data in the 2IC equipment control system, and coordinate with DC operations, vendors and transport providers to resolve issues.

This role offers a care-driven culture, structured career progression, and a hybrid work arrangement after two months (three days in the office, two

Qualifications

• Can-do attitude with proactive problem solving.
• Experience in administration and pallet control within warehouse or logistics.
• Intermediate Excel skills and ability to adapt to new systems quickly.
• Strong attention to detail, accuracy and follow through.
• Strong customer service and organisational skills.

Responsibilities

• Reconcile daily, weekly, and monthly pallet movements across DCs, vendors, and carriers, investigating discrepancies to minimise pallet loss and hire charges.
• Maintain data accuracy and system integrity within the 2IC equipment control system, ensuring 100% account compliance through daily checks against procedures.
• Investigate and resolve unprocessed, incorrect, or rejected transactions, identifying root causes and implementing permanent fixes for recurring issues.
• Coordinate and participate in monthly/quarterly ULD stocktakes, auditing equipment movement records across multiple sources.
• Partner with DC operations, vendors, and transport providers to troubleshoot exceptions quickly and accurately, driving continuous workflow improvement.

Skills

Can do attitude

Administrative experience

Pallet control experience

Excel skills

Attention to detail

Customer service skills

Job description

• Rewarding role with diverse responsibilities that will consistently develop your expertise
• Opportunity to master the latest in AI and emerging technologies through our dedicated training and development programs

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

What you’ll do

• Reconcile daily, weekly, and monthly ULD/pallet movements across DCs, vendors, and carriers, investigating discrepancies to minimise pallet loss and hire charges
• Maintain data accuracy and system integrity within the 2IC equipment control system, ensuring 100% account compliance through daily checks against procedures
• Investigate and resolve unprocessed, incorrect, or rejected transactions, identifying root causes and implementing permanent fixes for recurring issues
• Coordinate and participate in monthly/quarterly ULD stocktakes, auditing equipment movement records across multiple sources
• Partner with DC operations, vendors, and transport providers to troubleshoot exceptions quickly and accurately, driving continuous workflow improvement

What you’ll bring

• A ‘Can do' attitude & demonstrate a proactive approach to problem-solving, contributing ideas for continuous improvement
• Experience in administration and pallet control processes within warehouse, supply chain, or logistics environment
• Intermediate Excel skills, with the ability to adapt to new systems quickly
• Strong attention to detail, accuracy and follow through
• Strong customer service, administrations & organisational skills

What you’ll experience

• Everything we do is driven by a culture of care for our team, customers, and community.
• We create a thriving team experience through a culture of belonging that champions safety and well-being for our people and partners.
• We are invested in your success, offering structured career progression and mentorship to help you achieve your professional goals.
• We offer an opportunity to master the latest in AI and emerging technologies through our dedicated training and development programs.
• We offer a hybrid option available after two months (three days in the office, two days from home) and flexible hours of eight hours per day between 6 AM and 6 PM, with reasonable additional hours as required.
• A range of programs to help you prioritise and manage your well-being, including a competitive leave policy and 24/7 access to the Sonder app.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.