Process & Engagement Specialist - Ad Ops

Nine Entertainment Co. Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Hybrid work

Job summary

Nine Entertainment Co. Pty Ltd is seeking a proactive Digital Operations Coordinator to support the rollout of platform and media integrations across Nine's digital ecosystem. You will work closely with the Technical Integration & Compliance Lead to drive project delivery and optimize workflows.

You will engage stakeholders, create SOPs, maintain process documentation, and contribute to analytics dashboards and reports that power decision making across advertising operations.

Qualifications

• Experience in digital advertising or similar, in a project coordinator or scheduler role.
• Ability to build collaborative relationships with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Proven organisational, time-management, and prioritisation skills.
• Experience with project tracking or data management tools.
• Experience drafting SOPs and navigating ad tech systems.

Responsibilities

• Partner with leadership to roll out new operational workflows and improve existing processes across digital ad operations.
• Engage with stakeholders to gather feedback on workflow challenges and provide updates on media and platform rollouts.
• Create, organise, and maintain up-to-date process documentation and SOPs for the team.
• Curate and manage an Ad Operations database to power key team reports, schedules, and dashboards.
• Maintain organised project trackers to monitor progress, bottlenecks, and delivery milestones.
• Rigorously test new workflows and AI tools to ensure accuracy and high standards.

Skills

Digital advertising

Project coordination

Stakeholder management

Written and verbal communication

Tools

Workflow tools

Job description

Company Description

Company Description Nine is Australia's largest locally owned media company. We are home to premium, trusted news, sport and entertainment. Nine's assets span free-to-air television, free and paid streaming, publishing and digital audio, and digital outdoor and retail media. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. As our iconic and emerging brands continue to evolve, we offer unique opportunities for you to bring fresh ideas, innovate, and make your mark on the future of Australian media.

Job Description

Step into a dynamic role within our Digital Operations team where you will support the rollout of new platform and media integrations while optimising existing workflows across Nine's thriving digital ecosystem! Working closely with the Technical Integration & Compliance Lead, you will drive project delivery, foster strong internal stakeholder relationships, and innovate team processes within an evolving digital media landscape.

Day to day you will:

• Partner with leadership to roll out new operational workflows and improve existing processes across digital ad operations.
• Engage with stakeholders to gather feedback on workflow challenges and provide clear updates on media and platform rollouts.
• Create, organise, and maintain up-to-date process documentation and standard operating procedures for the team.
• Curate and manage an Ad Operations database to power key team reports, schedules, and analytics dashboards.
• Maintain organised project trackers to monitor progress, bottlenecks, and delivery milestones effectively.
• Rigorously test new operational workflows, reporting processes, and AI tools to ensure accuracy and high standards.
• Stay informed on automation advances and digital regulatory standards to apply best practices across workstreams.

Qualifications

We are seeking a tenacious self-starter with an inherent curiosity and a strong dedication to service. Approaching challenges with an honest and creative mindset, you will identify bottlenecks, foster innovation, and comfortably propose new ideas while remaining receptive to constructive feedback. As a proactive, forward thinker, you have the autonomy to align your initiatives with team priorities and stay ahead of the curve in automation and operational advances.

What you’ll bring:

• Proven experience in digital advertising or a similar environment within a project coordinator or scheduler role.
• Strong track record of building and maintaining collaborative relationships with stakeholders at all levels.
• Exceptional written and verbal communication skills with the ability to convey complex updates clearly.
• High tech literacy across Microsoft, G Suite, and workflow management tools, with practical experience using AI tools for operational efficiency.
• Excellent organisational, time-management, and prioritisation skills with a proven ability to meet strict deadlines.
• Strong analytical skills, continuous curiosity, and experience managing project tracking or data management tools.
• Relevant qualifications or practical background in drafting SOPs and navigating modern ad tech systems.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include: Nine offers a variety of benefits and perks to support you. Learn more about our full benefits offering here: https://ninecareers.com.au/benefits-and-how-we-work/

Our Commitment to Diversity and Inclusion

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights:

Please note to apply for this role you must already have the right to lawfully work and live in Australia. Nine is Australia's leading media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, digital and publishing brands. Learn more Nine's Employee Exclusives program offers our people a huge calendar of events and behind-the-scenes experiences. You can also take advantage of our leading parental leave offering, free Stan and newspaper access and more. Learn more At Nine, we are committed to building a diverse and inclusive workforce that reflects and responds to the diversity of our audiences. By supporting our people to express their authentic selves, we create better content, tell more original stories, and contribute to a stronger media landscape for Australia. Learn more