Process Analyst

Volvo Group; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual salary reviews

Career development and global机会

Parental leave

Additional annual leave purchase

Employee Assistance Program

On-site parking

Job summary

Volvo Group Australia is seeking a Process Analyst to join the Digital & IT team. The role focuses on supporting Aftersales systems across Volvo Group Australia and dealer networks, translating business needs into technical specs and leading testing for system upgrades.

You will engage with stakeholders, deliver training, create user guides, and work with global teams to improve system performance while supporting change initiatives.

Qualifications

• Bachelor degree or diploma in Business Management, IT or a related discipline.
• Strong communication and stakeholder engagement skills.
• Experience delivering training and developing clear technical documentation.

Responsibilities

• Provide consulting and systems support to Volvo Group Australia’s dealer network.
• Identify opportunities to improve business processes and system usage.
• Translate business requirements into application change requests and functional specifications.
• Plan, execute and validate testing for system enhancements, upgrades and releases.
• Support rollout of new systems, enhancements and change initiatives.
• Work with global support teams to resolve issues and improve system performance.
• Deliver training and develop user-friendly guides and online tutorials.
• Connect business and IT stakeholders to keep initiatives aligned.

Skills

Communication

Stakeholder management

Training delivery

Technical documentation

ITIL v4

Automotive dealer experience

Education

Bachelor Degree or Diploma in Business Management/IT or related

Job description

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia (VGA) manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

What you will do

Are you someone who enjoys getting into the detail of business processes, solving system challenges and finding smarter ways for people and technology to work together?

We’re looking for a Process Analyst to join our Digital & IT team and provide business systems support across Volvo Group Australia and our dealer network, particularly focusing on our Aftersales systems.

This is a great opportunity for someone who enjoys the mix of business processes, technology, problem solving and stakeholder engagement.

Key Responsibilities will include:

• Providing consulting and systems support to our dealer network
• Identifying opportunities to improve business processes and system usage
• Translating business requirements into application change requests and functional specifications
• Planning, executing and validating testing for system enhancements, upgrades and releases
• Supporting the rollout of new systems, enhancements and change initiatives
• Working with global support teams to resolve issues and improve system performance
• Delivering training and developing user-friendly guides and online tutorials
• Connecting business and IT stakeholders to keep initiatives aligned and moving forward.

Who are you?

• A Bachelor Degree or Diploma in Business Management, Information Technology or a related discipline
• Strong communication and stakeholder engagement skills
• Experience delivering training and developing clear technical documentation
• ITIL v4 certification
• Automotive dealer environment experience will be highly regarded
• Project management and systems analysis/design experience would be advantageous
• Accounting knowledge or experience would also be beneficial.

What’s in it for you?

• Annual salary reviews
• Career development and global opportunities
• Generous parental leave
• Additional annual leave purchase options
• Employee Assistance Program
• Modern Wacol office with café and on-site parking
• Work for a global organisation committed to innovation, sustainability and people development
• Be part of a collaborative team supporting one of Australia’s leading commercial vehicle businesses.

Ready for the next move?

If you enjoy solving problems, improving processes and helping people get more from the systems they use every day, we’d love to hear from you.Join Volvo Group Australia and help us create smarter processes, better system experiences and stronger ways of working across our business and dealer network.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

We value your data privacy and therefore do not accept applications via mail.

Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.