Probation Services Officer, Queensland Corrective Services

Queensland Government; Mackay Regional; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Remote Area Incentive Scheme benefits

Flexible leave options

Annual leave loading

Job summary

Queensland Corrective Services Mackay, Australia, seeks a Probation Services Officer to support rehabilitation and community safety across Queensland. You’ll work from offices in regional, rural and remote locations, engaging with diverse stakeholders to help deliver community-based orders and positive life changes.

The role emphasizes privacy, compliance, and effective communication, with structured training to build capability.

Qualifications

• Formal qualifications aren't mandatory, but tertiary qualifications in human services disciplines are highly regarded.
• Successful applicants must complete the Certificate IV in Correctional Practice (Community) — activities/assessments within 12 months, full certification within 18 months.
• A current C class driver's licence is required.

Responsibilities

• Encourage pro-social behaviours and rehabilitation.
• Promote safer communities across Queensland.
• Support individuals in fulfilling community-based orders and making positive life changes.

Skills

Task management

Stakeholder engagement

Privacy compliance

Communication skills

Teamwork

Education

Certificate IV in Correctional Practice (Community)

Job description

Community Corrections supervises adult offenders across Queensland, aiming to reduce reoffending and improve public safety. Operating from offices in seven regions, including metropolitan, rural, and remote areas, the teams support individuals in fulfilling community-based orders and making positive life changes.

As a Probation Services Officer, you'll play a vital role in encouraging pro-social behaviours, promoting rehabilitation, and contributing to safer communities across Queensland.

To succeed in this role, you'll demonstrate:

• Effective task management, meeting deadlines while working independently and in a team
• Proven experience engaging diverse internal and external stakeholders to support service delivery
• Strong awareness of sensitive issues, with a commitment to privacy and legislative compliance
• Well-developed communication skills, including the ability to conduct difficult conversations, resolve issues, and negotiate positive outcomes
• Meaningful, purpose-driven work supporting rehabilitation and community safety
• Structured, role-specific training to build capability and confidence
• Fully supported Certificate IV in Correctional Practice (Community)
• AO4 salary + 12.75% employer superannuation
• Flexible leave options and annual leave loading
• Statewide career pathways across metro, regional, rural and remote locations
• Roles based in rural and remote Community Corrections locations may be eligible for additional Remote Area Incentive Scheme benefits.

Additional information:

• Formal qualifications aren't mandatory, but tertiary qualifications in human services disciplines are highly regarded
• Successful applicants must complete the Certificate IV in Correctional Practice (Community) — activities/assessments within 12 months, full certification within 18 months
• A current C class driver's licence is required
• Training relevant to operational demands (e.g. urinalysis testing, court-related duties) may be required, as identified by the relevant delegate

Probation Services Officer, Queensland Corrective Services Mackay, Australia