Case Manager, Queensland Corrective Services

Queensland Government; Townsville City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

12.75% superannuation

Statewide career pathways

Inclusive, supportive workplace with合理

Job summary

Queensland Government is seeking a Case Manager for Queensland Corrective Services in Townsville. You will supervise individuals under community-based orders, conduct risk interviews, and develop tailored supervision plans to support rehabilitation and community safety.

The role offers structured onboarding, ongoing professional development, and a competitive salary (PO2) plus 12.75% superannuation across a statewide career pathway.

Qualifications

• Bachelor's degree in a field related to human services or criminology.
• Certificate IV in Correctional Practice (Community) completed within 12 months of commencement; full certification within 18 months.
• Current C class driver's licence.
• Right to live and work in Australia.

Responsibilities

• Interview individuals to assess risks and apply risk management strategies.
• Lead rehabilitation and reintegration efforts for individuals under community supervision.
• Ensure compliance with conditions of community-based orders to support public safety.
• Deliver evidence-based case management and develop tailored supervision plans.
• Apply policy and procedural frameworks to offender management with accuracy and sound judgment.
• Participate in structured onboarding and ongoing professional development.

Education

Bachelor's degree in human services or criminology

Job description

Community Corrections supervises individuals in the community under court and Parole Board Queensland orders. As a Case Manager, you will be part of a team that supervises individuals under community-based orders, helping them meet their obligations and access support to make meaningful life changes. Your role is vital in maintaining the safety of the community through reducing the risk of supervised individuals reoffending.

Your responsibilities will include:

• Ensuring community safety by effectively interviewing individuals, identifying potential risks, and responding promptly with appropriate risk management strategies
• Leading efforts to rehabilitate and reintegrate individuals under community supervision
• Supporting public safety by ensuring compliance with the conditions of community-based orders
• Deliver evidence-based case management, develop tailored supervision plans, and guide individuals on their journey toward a crime-free future
• Managing complexity and pace by effectively multi-tasking in a dynamic operating environment
• Applying policy and procedural frameworks to day-to-day offender management practices with accuracy and sound judgment
• Meaningful, purpose driven work supporting rehabilitation and community safety
• Structured onboarding and ongoing professional development
• Competitive salary (PO2) + 12.75% superannuation
• Statewide career pathways with opportunities across QLD
• Inclusive, supportive workplace with access to reasonable adjustments

Key Requirements of this role:

• You must hold a bachelor's degree in a field related to human services or criminology, such as: Law, Justice, Humanities, Psychology, Social Sciences, Behavioural Science, Social Welfare, Health, Education, Business or Aboriginal and Torres Strait Islander Studies. * If you're in your final year of study, you're encouraged to apply for temporary vacancies. You'll be assessed for a suitability based talent pool, this is conditional on completing your degree and providing formal proof from a recognised tertiary institution.
• Successful applicants appointed will be required to complete the Certificate IV in Correctional Practice (Community). All associated activities and assessments must be completed within 12 months of commencement, with full certification achieved within 18 months.
• Must hold a current C class driver's licence
• Possess the right to live and work in Australia

Whether you're starting out or looking to grow your career in human services, this role offers meaningful work, professional development, and the chance to make a real impact across Queensland.

Applications to remain current for 12 months.

Suitable applicants from this process may also be considered for a suitability pool for subsequent identical or similar vacancies that occur within 12 months of the closing date of this advertisement which may include vacancies within other centres. We are committed to equity, diversity, and inclusion. If you have a health condition, disability, or cultural or linguistic background that requires adjustments, please let our Talent Acquisition team know. We will support you to participate equitably throughout the recruitment process.

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Case Manager, Queensland Corrective Services • Townsville, Australia