Principal Systems Engineer

Boehringer Ingelheim; Sydney; Vor Ort; AUD 140.000 - 200.000; Vollzeit

Zusammenfassung

Boehringer Ingelheim is seeking a Principal Systems Engineer to lead Local Infrastructure Management across Australia and New Zealand. You will drive operational excellence, manage projects, and engage stakeholders to ensure reliable IT services and successful technology rollouts.

This role requires strong ITIL practices, 5+ years in infrastructure support, 3+ years in project management, and excellent communication in English. Occasional travel and matrix-work experience are expected.

Qualifikationen

• Minimum 5 years IT infrastructure operational support and service delivery.
• Minimum 3 years IT Project Management Experience.
• Strong knowledge in desktop support (Windows OS and Apple IOS).
• Excellent communication in English and strong user engagement.

Aufgaben

• End-to-end accountability for IT Infrastructure activities in Australia and New Zealand with stakeholder management.
• Lead local implementation of global IT Infrastructure initiatives (network, video conferencing, device replacement, technology rollouts).
• Lead and support IT infrastructure setup for local business projects (office renovations/relocations).
• Drive operational and audit excellence with reliable service delivery and compliance.
• Deliver IT on-site support in Australia and oversee on-site support in New Zealand with KPI reporting.

Kenntnisse

IT Infrastructure

Stakeholder management

Project management

Desktop support

ITIL knowledge

English proficiency

Ausbildung

Degree in Computer Science

Tools

Windows OS

Apple iOS

Jobbeschreibung

At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

The Position

Do you thrive on driving IT infrastructure topics, managing projects, and partnering with stakeholders across departments in ANZ?

We are looking for an experienced Principal Systems Engineer to join our IT team and play a critical role in ensuring the successful delivery and ongoing performance of Local Infrastructure Management in Australia and New Zealand. This role offers the opportunity to combine operational excellence, project delivery, stakeholder engagement, and technology expertise within a collaborative and purpose-driven environment.

Task and Responsibilities

• End-to-end accountability for all IT Infrastructure (INF) activities of Australia and New Zealand with effective stakeholder management.
• Lead the local implementation of global IT Infrastructure initiatives, including network, video conferencing, end-user device replacement; technology rollouts, and digital upskilling programs.
• Lead and support IT infrastructure setup for local business projects as required, including office renovation or relocation project.
• Drive operational and audit excellence across Australia and New Zealand, ensuring reliable service delivery, effective execution of IT infrastructure initiatives, and strong compliance.
• Deliver IT on-site support in Australia and oversee on-site support services in New Zealand, ensuring service performance and effectiveness through stakeholder feedback, supervisory evaluation, and IT incident management KPI reporting.

About Our Future Employee

• Degree/Diploma in Computer Science or IT related areas.
• Minimum 5 years of IT infrastructure operational support & service delivery.
• Minimum 3 years of IT Project Management Experience.
• Strong knowledge in desktop support (laptop & ipad), Windows OS and Apple IOS.
• Strong knowledge in IT Service Management and ITIL.
• Excellent communication skill in English.
• Excellent user engagement with strong user-oriented mindset.
• Proactive and positive working attitude, with strong self-motivation, accountability, and commitment.
• Fast learner, with a strong willingness to develop new skills and embrace new technologies.
• Highly adaptable to change, including organizational, functional, and environmental changes.
• Comfortable working effectively in a matrix organization.
• Willingness to travel for business as required, typically 1-3 times per year.
• Flexibility to attend occasional after-hours calls, typically 2-3 times per month.
• Strong project management, planning, coordination and presentation skills.