Principal Product Manager, Digital Transactions

Hard Problems; Sydney; Hybrid; AUD 167,000 - 201,000; Full time

Benefits offered by this job

Hybrid working

Salary under NSW Government pay scales

Job summary

Service NSW is seeking a Principal Product Manager to lead strategy and outcomes for a high-impact product within the Transaction Onboarding team. This fixed-term role will drive digitisation initiatives across NSW, reporting into Digital Services and collaborating with engineering and design leaders in a product trio.

The role requires experience steering complex digital product initiatives, strong stakeholder management, and the ability to operate across organisational boundaries to deliver

Qualifications

• Experience leading complex digital products with ambiguity and competing stakeholder needs.
• Track record of defining product strategy, creating clear roadmaps and delivering measurable outcomes.
• Experience working in cross-functional product teams with engineering and design.
• Strong systems thinking and ability to balance customer, business, and tech considerations.
• Applicants must be NSW residents (or relocating to NSW) and have valid working rights for the full duration of the fixed-term role.

Responsibilities

• Lead end-to-end product lifecycle from discovery and strategy through delivery and continuous improvement.
• Define and communicate a product strategy, clear outcomes, success measures and an outcome-oriented roadmap.
• Use customer research, data, experimentation and stakeholder insight to identify and prioritise opportunities.
• Shape and prioritise the product backlog, balancing customer outcomes, public value, risk and technical considerations.
• Partner with engineering and design leaders in a product trio model to make evidence-based product decisions.
• Build relationships across Digital Services, Service NSW and partner NSW Government agencies to align stakeholders and influence decisions.
• Deliver measurable improvements to customer and business outcomes through iterative enhancements and new capabilities.
• Act as a trusted adviser on product strategy, investment and prioritisation within your domain.

Job description

Service NSW is seeking a Principal Product Manager to lead strategy and outcomes for a high-impact product within the Transaction Onboarding team. This fixed-term role will drive digitisation initiatives across NSW, reporting into Digital Services and collaborating with engineering and design leaders in a product trio.

The role requires experience steering complex digital product initiatives, strong stakeholder management, and the ability to operate across organisational boundaries to deliver