Lead Product Strategist - Government Digital Platform

NSW Department of Customer Service; Sydney; Hybrid; AUD 167,000 - 201,000; Full time

Job summary

NSW Department of Customer Service in Sydney is seeking a Principal Product Manager to lead strategy and outcomes across a significant product, platform or customer space. You will work across teams to identify opportunities, shape direction and drive measurable improvements in how customers engage with government services.

Based in Sydney with hybrid work (1-2 office days), this role sits in the Transaction Onboarding team and focuses on digitising vehicle registrations and other enterprise

Qualifications

• Experience leading complex digital products or problem spaces characterised by ambiguity, uncertainty, and competing stakeholder needs.
• Success defining product strategy, creating clear roadmaps and delivering measurable outcomes.
• Experience working in cross-functional product teams, partnering effectively with engineering and design to achieve shared outcomes.
• Strong systems thinking, with the ability to understand customer, business and technology considerations and navigate trade-offs.
• Experience influencing stakeholders and aligning diverse views without relying on formal authority.
• A genuine passion for product management and customer outcomes, with a track record of challenging assumptions and identifying better ways to solve problems.

Responsibilities

• Lead the end-to-end product lifecycle as part of a multidisciplinary product team, from discovery and strategy through to delivery and continuous improvement.
• Define and communicate a compelling product strategy, clear outcomes, success measures and an outcome-oriented roadmap.
• Use customer research, data, experimentation and stakeholder insight to identify, validate and prioritise opportunities.
• Shape and prioritise the product backlog, balancing customer outcomes, public value, risk and technical considerations.
• Partner closely with engineering and design leaders in a product trio model to make evidence-based product decisions.
• Build strong relationships across Digital Services, Service NSW and partner NSW Government agencies to align stakeholders and influence decisions.
• Deliver measurable improvements to customer and business outcomes through iterative product enhancements and new capabilities.
• Act as a trusted adviser on product strategy, investment and prioritisation within your domain.

Skills

Product leadership

Strategic planning

Cross-functional collaboration

Systems thinking

Stakeholder influence

Customer outcomes

Job description

NSW Department of Customer Service in Sydney is seeking a Principal Product Manager to lead strategy and outcomes across a significant product, platform or customer space. You will work across teams to identify opportunities, shape direction and drive measurable improvements in how customers engage with government services.

Based in Sydney with hybrid work (1-2 office days), this role sits in the Transaction Onboarding team and focuses on digitising vehicle registrations and other enterprise