Complaints Capability Lead - Affirmative Measure - First Nations

Sport Integrity Australia; Canberra; On-site; AUD 126,000 - 137,000; Part time

Job summary

Sport Integrity Australia seeks a Complaints Capability Lead to provide strategic leadership for complaint capability uplift across sport. The role engages national and state levels via National Integrity Managers and state contacts to deliver specialist advice and manage investigations where appropriate.

The role requires robust understanding of complaint management within the National Integrity Framework, strong stakeholder engagement, and the ability to guide decision making and risk

Qualifications

• Experience with the National Integrity Framework and complaint management.
• Ability to manage competing priorities and meet deadlines in a high-pressure environment.
• Strong analytical and problem-solving skills with ability to translate complex information into plans.
• Highly developed stakeholder engagement, interpersonal and presentation skills.
• Desirable: Cert 4 in Government Investigations.

Responsibilities

• Guide decision making around commencing an investigation or preliminary enquiries to inform best way forward.
• Engage with LEPP for advice when matters should be referred to law enforcement or another organisation.
• Guide sport on responding to a complaint when it does not warrant formal management under a policy.
• Engage with Safeguarding to assess risk to members where allegations involve children or vulnerable people.
• Identify procedural risks and provide information to sport to undertake risk assessment and interim risk management measures.
• Support the NIM to implement proportional risk mitigation activities such as Provisional Action.
• Lead the development and delivery of complaint management education initiatives for the sector.
• Assist with development of complaint handling templates and resources.
• Identify complaint themes and share observations with the sport and within SIA.
• Input into the integrity workforce capability uplift strategy.

Skills

National Integrity Framework

Stakeholder engagement

Analytical skills

Time management

Communication & presentation

Education

Cert 4 in Government Investigations

Job description

Complaints Capability Lead - Aff…

• Non-ongoing - Aff…
• ACT,NT,NSW,QLD,SA,TAS,VIC,WA

Sport Integrity Australia are looking to fill the role of Complaints Capability Lead - Aff… under Aff…

About the role

The Complaints Capability Lead (CCL) will provide strategic leadership to support complaint capability uplift across the sport sector. The CCL will focus on delivering complaint support to the national and state levels of sport through close stakeholder engagement with their respective National Integrity Managers (NIMs) and appropriate State level contacts.

Provide specialist technical advice about:

• when an allegation may constitute prohibited conduct under the NIF (in consultation with relevant policy owners)
• the procedural steps required when considering provisional action
• whether a matter should be managed as a Code of Conduct breach, a NIF matter or managed through an informal or an alternative process
• procedural fairness obligations, including when and how to notify the Respondent and other complaint parties
• managing conflict of interest
• managing unreasonable conduct by a complaint party (MUCC).

Salary: $125,820 - $137,127
Location: [[REQ: Location Multiselect]
Non-ongoing

• Non-ongoing - Aff…
• ACT,NT,NSW,QLD,SA,TAS,VIC,WA
• Executive Level 1 $125,820 - $137,127

Support decision making and judgement

• Guide decision making around commencing an investigation or undertaking preliminary enquiries to inform best way forward
• Engage with SIA's Law Enforcement Partnership Program (LEPP) for advice when matters should be referred to law enforcement or another relevant organisation
• Guide sport on responding appropriately to a complaint when it does not warrant formal management under a relevant policy

Risk assessment activities

• Engage with Safeguarding to support sport to assess the potential risk to members of sport where allegations involve access to or contact with children or vulnerable people
• Identify procedural risks that could negatively affect Sport or any complaint party
• Provide appropriate information to sport and support them in undertaking risk assessment and interim risk management measures
• Support the NIM to implement proportional risk mitigation activities such as Provisional Action

Improvement initiatives

• Lead the development and delivery of complaint management education initiatives for the sector
• Assist with the development of complaint handling templates and resources
• Identify complaint themes and sharing observations with the sport and within SIA
• Input into the integrity workforce capability[AC2.1] uplift strategy being developed by Sport Partnerships

What we are looking for (selection criteria):

• Demonstrated experience and understanding of the National Integrity Framework including complaint management and advice.
• Organisation and time management - ability to manage competing priorities and adhere to strict deadlines to achieve results in a high-pressure environment.
• Demonstrated strong analytical and problem‑solving skills. Experience in analysing complex information and developing plans to achieve desired and timely outcomes.
• Highly developed stakeholder engagement, interpersonal and presentation skills, including the ability to deliver education sessions to a diverse group of stakeholders
• Demonstrated ability to quickly establish credibility and rapport when working with new organisations, including the judgement, confidence and emotional intelligence to engage effectively in sensitive, complex or high‑pressure environments.

Desirable:

• Tertiary qualification/s or demonstrated relevant experience, including a Cert 4 in Government Investigations.

For information about the roles and responsibilities, please refer to the attached job description.

Eligibility

As per Subsection 31(2) of the APS Commissioner’s Directions, be an Aboriginal and/or Torres Strait Islander person and be able to provide documentation as evidence to confirm your Aboriginal and/or Torres Strait Islander heritage. Evidence will only be required for candidates progressing to interview and must be provided on or before the scheduled interview date.

Applications close at 11.30 p.m (Canberra Time) 18 October 2026

If you have any enquiries regarding the position above, please contact:
Contact Name: Brenna Dodds
Contact Email: ************@sportintegrity.gov.au
Contact Phone (if any):