Prime Finance App Support Lead — Hybrid

Citi Group; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Citi is seeking a highly motivated Prime Finance Application Support professional to drive frontline support, monitor platforms, and collaborate across business partners and global teams. The role emphasizes stability, incident resolution, and improving operational processes.

You will work with India, UK, Hong Kong, US and Canada teams in a follow-the-sun model, handling ticketing, onboarding new systems, and implementing change management with developers.

Qualifications

• Experience supporting Prime Finance applications and platforms.
• Ability to work in a global follow-the-sun model across regions.
• Bachelor’s degree or equivalent experience.
• Strong collaboration with business partners and developers.

Responsibilities

• Provide direct user support for Prime Applications.
• Develop, maintain and enhance monitoring solutions.
• Manage central ticketing queue during core hours.
• Ensure platform is operational during business hours.
• Onboard new systems for support.
• Lead stability projects and change management with dev teams.
• Weekend support on a rotational basis.
• Collaborate with global counterparts.

Skills

Excellent interpersonal and comms

Unix/Linux

SQL queries

Financial messaging (Solace MQ Kafka)

Trading/Middle Office knowledge

Securities Lending knowledge

Regulatory knowledge SFTR and Dodd-Frn

Monitoring & Automation (Autosys)

ITRS Geneos

Education

Bachelor’s/University degree or equivalent experience

Tools

Autosys

ITRS Geneos

Solace

MQ

Kafka

Sybase

MS SQL

Oracle/DB2

MongoDB

Job description

Citi is seeking a highly motivated Prime Finance Application Support professional to drive frontline support, monitor platforms, and collaborate across business partners and global teams. The role emphasizes stability, incident resolution, and improving operational processes.

You will work with India, UK, Hong Kong, US and Canada teams in a follow-the-sun model, handling ticketing, onboarding new systems, and implementing change management with developers.