Prime Platform Client Support Analyst

RP Data Pty Ltd.; Australia; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Wellbeing leave

Wellbeing allowance

Gym membership subsidy

Parental leave – Baby Bucks

Bravo rewards program

Calm app subscription

Job summary

Cotality is seeking a Client Support Analyst to join its Australian team. You will configure, support, and enhance client experiences with the Prime platform, engaging directly with clients and collaborating with internal teams to ensure optimal performance and satisfaction.

In this role you will manage high-volume support, perform troubleshooting, and drive process improvements while working in a hybrid model across Australia and New Zealand.

Qualifications

• Experience managing a high-volume support desk with ticket triage, resolution, and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with ticketing systems.
• Experience in building/trade/property workflows is advantageous.
• Knowledge of the Prime Ecosystem platform is a plus.

Responsibilities

• Investigate and resolve client issues via tickets, calls, or meetings with timely solutions.
• Set up and configure new client instances of the Prime platform per requirements.
• Engage with clients to understand needs and update Prime configurations.
• Conduct regular implementation reviews and recommend process improvements.
• Analyze support ticket trends to identify recurring issues and training gaps.
• Collaborate with clients and internal teams to design system solutions.
• Provide support to the Operations team and contribute to continuous improvement.

Skills

Support desk triage

Technical troubleshooting

Analytical skills

Written and verbal communication

Multitasking

Ticketing systems

Industry knowledge: building/trade

Prime Ecosystem knowledge

Job description

Cotality is seeking a Client Support Analyst to join its Australian team. You will configure, support, and enhance client experiences with the Prime platform, engaging directly with clients and collaborating with internal teams to ensure optimal performance and satisfaction.

In this role you will manage high-volume support, perform troubleshooting, and drive process improvements while working in a hybrid model across Australia and New Zealand.