Prestige Beauty: Assistant Counter Manager & Coach

The Estée Lauder Companies; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

The Estée Lauder Companies in Melbourne is seeking an Assistant Counter Manager to support the Store Manager in leading and coaching the sales team to meet sales, service, and operations targets. You will drive inspirational customer experiences and contribute to a high-performing counter in a fast-paced prestige beauty environment.

As a key supervisor, you will coach Sales Associates, manage retail operations and inventory, and ensure seamless daily counter activities while delivering

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Support Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Provide inspirational, authentic and personalized customer service to clients.
• Contribute to a high-performing team culture and drive store performance.
• Assist with inventory management, cash reconciliation and daily store operations.

Skills

Retail experience

Customer service

Supervisory experience

Retail operations

Flexible hours

POS software

MS Office

Right to work

Job description

The Estée Lauder Companies in Melbourne is seeking an Assistant Counter Manager to support the Store Manager in leading and coaching the sales team to meet sales, service, and operations targets. You will drive inspirational customer experiences and contribute to a high-performing counter in a fast-paced prestige beauty environment.

As a key supervisor, you will coach Sales Associates, manage retail operations and inventory, and ensure seamless daily counter activities while delivering