Premiums Collections Specialist (Hybrid) — NSW

Insurance and Care NSW (icare); Parramatta; Hybrid; AUD 93.000 - 113.000; Vollzeit

Benefits dieser Stelle

Flexible and hybrid working

Gym subsidies

Health checks

EAP support

Learning opportunities

Extra leave

Health insurance discounts

Salary packaging

Novated leasing

Recognition programs

Mental health initiatives

Support for hidden disabilities

Zusammenfassung

icare in Parramatta is seeking a proactive Collections Officer to manage premium debt for our Workers Compensation portfolio. You will work across customers, internal teams and external partners to drive effective collections while balancing customer circumstances and compliance.

In this role you’ll support recovery efforts, escalate matters as needed and contribute to an efficient collections framework. A background in credit/collections within the insurance sector is desirable and a

Qualifikationen

• Credit/collections management experience.
• Understanding of insurance products.
• Business administration qualification or equivalent.
• Ability to analyse information and identify issues.
• Collaborative approach with stakeholders.
• Ability to handle sensitive collection matters.

Aufgaben

• Manage debtor accounts within targets, including overdue premiums.
• Resolve unpaid policies with a respectful customer approach.
• Build relationships with internal teams and external legal partners.
• Respond to customer care complaints.
• Identify operational issues and escalate to leadership.
• Ensure compliance with relevant legislation and policies.
• Share knowledge to strengthen collection strategies.

Kenntnisse

Credit & collections

Insurance products

Stakeholder relations

Customer expectations

Detail-oriented

Ausbildung

Business administration or related qualification

Jobbeschreibung

icare in Parramatta is seeking a proactive Collections Officer to manage premium debt for our Workers Compensation portfolio. You will work across customers, internal teams and external partners to drive effective collections while balancing customer circumstances and compliance.

In this role you’ll support recovery efforts, escalate matters as needed and contribute to an efficient collections framework. A background in credit/collections within the insurance sector is desirable and a