Collections & Admin Coordinator - Hybrid, 12-Month FTC

icare NSW; Sydney; Híbrido; AUD 78.000 - 96.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work

Gym subsidies & health checks

Learning opportunities

Extra leave & salary packaging

Inclusion & wellbeing

Descripción de la vacante

icare NSW is recruiting a Collections Support Officer to strengthen administrative and workflow coordination within the NSW collections team. You will help ensure accurate records, efficient processes and timely customer interactions, contributing to safe recovery and sustainable return-to-work outcomes.

The role involves coordinating referrals, maintaining data across systems, preparing documentation and supporting payment services.

Formación

• Experience in administrative, business support or operational coordination roles.
• Experience in workers compensation, insurance, financial services or customer-focused environments.
• Strong attention to detail with ability to manage records, data and documentation accurately.
• Sound judgement to identify issues, exceptions or risks and escalate when needed.
• Ability to explain information clearly and work with customers, stakeholders and team members.
• Confidence using business systems, spreadsheets and digital tools to manage work.
• A proactive approach to organizing priorities and supporting team outcomes.
• Ability to complete required pre-employment checks.

Responsabilidades

• Coordinate collection-related administrative activities, referrals and workflow queues to support timely service delivery.
• Maintain accurate customer, policy, payment and case records across multiple systems.
• Prepare correspondence, file notes and supporting documentation using approved processes and templates.
• Complete data entry, reconciliation and quality checks to support accurate reporting and decision-making.
• Support payment services activities, referrals, disputes and verification processes across the Collections function.
• Respond to routine customer and stakeholder enquiries and escalate complex matters appropriately.
• Monitor administrative tasks and follow up outstanding actions to keep work moving efficiently.
• Identify recurring issues, data gaps and improvement opportunities that enhance team performance and customer outcomes.

Conocimientos

Administrative experience

Business support

Operational coordination

Attention to detail

Data management

Customer service

Herramientas

CRM systems

MS Excel

Data entry software

Descripción del empleo

icare NSW is recruiting a Collections Support Officer to strengthen administrative and workflow coordination within the NSW collections team. You will help ensure accurate records, efficient processes and timely customer interactions, contributing to safe recovery and sustainable return-to-work outcomes.

The role involves coordinating referrals, maintaining data across systems, preparing documentation and supporting payment services.